Box Office Attd, PT

Marcus Corporation•Sheboygan, WI

13d

About The Position

Under the direction of the theatre management team, the Box Office Attendant supports theatre operations and helps ensure a high level of guest satisfaction by providing friendly, courteous, helpful, timely, and professional service. The position reports to a member of the theatre management team or the General Manager, depending on location. Associates must be able to perform the essential functions of the position with or without reasonable accommodation.

Requirements

Strong interpersonal, verbal, and written communication skills.
Willingness and motivation to learn new skills and tasks to meet the changing demands of the industry.
Flexible and accessible schedule, including late evenings, weekends, and holidays as dictated by business needs.
Ability to work in a high-volume, fast-paced team environment.
Passion for delivering hospitality and high-quality food and service.
Ability to follow company- and locally mandated cleanliness, sanitation, and personal hygiene practices.
Ability to perform the essential functions of the position with or without reasonable accommodation.
Ability to occasionally lift or move up to 35 pounds.

Responsibilities

Greet guests, identify their requests, complete transactions and loyalty transactions, and thank them.
Ensure the security of box office cash and tickets.
Communicate and enforce theatre policies, including location-specific curfew policies.
Meet sales expectations through loyalty card sign-ups, suggestive selling, upselling, and sampling.
Distribute and understand how to operate assistive movie-going equipment.
Operate point-of-sale terminals, process transactions, and make accurate change.
Perform daily maintenance duties, including stocking supplies.
Provide friendly, helpful, and fast guest service.
Enforce movie ratings to prevent underage guests from accessing auditoriums showing adult content.
Answer guest questions and resolve concerns.
Uphold Marcus' standards and execute company-wide programs.
Assist with other functions as instructed by the General Manager or a member of the management team.