Box Office Attd, PT

Marcus Corporation•Suwanee, GA

10d•Onsite

About The Position

Under the direction of the theatre management team, the Box Office Attendant supports theatre operations and helps ensure a high level of guest satisfaction by providing friendly, courteous, helpful, timely, and professional service. The role reports to a member of the theatre management team or the General Manager; reporting arrangements may vary by location. The attendant handles guest transactions and questions, protects box office cash and tickets, supports sales, and helps enforce theatre policies and age ratings. The position also includes operating point-of-sale terminals and assistive movie-going equipment, performing daily maintenance such as stocking supplies, and assisting with other duties as assigned by the General Manager or management team. Associates must be able to perform the essential functions with or without reasonable accommodation.

Requirements

Strong interpersonal, verbal, and written communication skills.
Willingness and motivation to learn new skills and tasks as industry demands change.
Flexible and accessible work schedule, including late evenings, weekends, and holidays as dictated by business needs.
Ability to work in a high-volume, fast-paced team environment.
Passion for delivering hospitality and high-quality food and service.
Ability to follow company and local regulatory requirements for cleanliness, sanitation, and personal hygiene.

Responsibilities

Greet guests, identify their requests, complete transactions and loyalty transactions, and thank them.
Ensure the security of box office cash and tickets.
Communicate and enforce theatre policies, including location-specific curfew policies.
Meet sales expectations through loyalty card sign-ups, suggestive selling, upselling, and sampling.
Distribute assistive movie-going equipment and understand how to operate it.
Operate point-of-sale terminals, process transactions, and make accurate change.
Perform daily maintenance duties, including stocking supplies.
Provide friendly, helpful, and fast guest service.
Enforce movie ratings to prevent underage guests from accessing auditoriums showing adult content.
Answer guest questions and resolve concerns.
Uphold Marcus' standards and execute company-wide programs.
Assist with other functions as instructed by the General Manager or a member of the management team.