Box Office Associate

Chanhassen Dinner Theatres•Chanhassen, MN

12d•$16 - $18

About The Position

Chanhassen Dinner Theatres is seeking a Box Office Associate to provide guest service and support box office operations. The role may serve as a pathway to a long-term Box Office position, with opportunities to develop skills, take on additional responsibilities, and grow within the department as opportunities become available. The position requires availability for a minimum of 35 hours per week during theatre operating hours, including evenings, weekends, and holidays. Box Office hours are Monday 9:45 AM–5:00 PM, Tuesday through Saturday 9:45 AM–8:00 PM, and Sunday 12:00 PM–7:00 PM. Training pay is $16.00 per hour, increasing to $18.00 per hour when fully trained. The company describes its environment as fun and offers on-the-job training and ongoing professional development.

Requirements

Be at least 18 years of age.
Have a minimum of two years of customer service experience.
Have strong telephone communication skills and attention to detail.
Be able to work at a seated telephone workstation for extended periods, with regular breaks as scheduled.
Be able to touch type accurately while assisting guests by phone and in person.
Be comfortable using Microsoft Office, including Word and Excel, and other computer-based systems.
Be available to work a minimum of 35 hours per week across operating hours, including evenings, weekends, and holidays.

Nice To Haves

Call center experience.
Familiarity with AudienceView or a cloud-based ticketing system.

Responsibilities

Provide professional, hospitable service to guests in person and over the phone.
Process ticket and gift card orders, payments, and order delivery accurately and efficiently using computer ticketing systems.
Answer guest inquiries and collaborate with internal theatre departments.
Maintain the confidentiality and security of guests’ personal and financial information.
Work collaboratively with team members in a fast-paced, positive environment.
Complete assigned daily tasks, follow established procedures, and perform other duties as assigned.