Bowling and Events Supervisor

Round One Entertainment•Seattle, WA

11h

About The Position

The Bowling and Events Supervisor is responsible for the sales, profitability, staffing, image, and operations of the bowling, karaoke, and events departments. The role administers business goals related to revenue, expenses, profitability, customer satisfaction, and employee morale. Management team members handle and serve alcohol and must be at least 21 years old. The supervisor leads department operations and staff, supports sales and promotions, provides operational and customer-service training, and maintains department procedures. The position also includes auditing sales, refunds, credits, cash drawers, transactions, and special events; reporting findings to store management; and supporting safety, loss-prevention, and procedural compliance. The supervisor performs duties assigned by the General Manager and may take on additional projects assigned by executive management. The role is based in a bowling center and arcade, where noise, dust, and activity are common. It involves extensive standing and walking, frequent mobility and reaching, and lifting or moving up to 100 pounds with assistance.

Requirements

At least 3 to 5 years of work experience in bowling, entertainment, or hospitality industries.
Customer-service experience in a similar or comparable work environment.
Previous experience in a retail, restaurant, or customer-service environment.
Strong verbal communication skills and a pleasant, positive, can-do attitude.
Strong operational skills and time-management ability.
Ability to lead by example.
Must be at least 21 years old because management team members handle and serve alcohol.
Ability to bend, stretch, twist, climb, and move flexibly in small spaces; stand and walk for extensive periods during busy times; handle, feel, and reach with hands and arms; and lift or move up to 100 pounds with assistance.

Nice To Haves

Some college education.
Previous management experience, preferably in a bowling center or game center.

Responsibilities

Manage the sales, profit projections, staffing, image, and operations of the bowling, karaoke, and events departments.
Meet or exceed sales goals through efficient execution of company policies and procedures.
Remain on the floor to provide sales support and troubleshoot operational issues.
Supervise department supervisors and ensure compliance with store policies, procedures, and sales goals.
Provide operational and customer-service training to bowling and karaoke employees at all levels.
Hold weekly meetings with department supervisors to discuss and resolve operational, staffing, and customer-service issues.
Write or update department operations manuals and day-to-day procedures.
Prepare and present performance evaluations and counseling notices for direct reports.
Understand department employees’ job responsibilities and support store promotional activities.
Assist the Marketing Department with ideas to increase store traffic when requested.
Enforce alcohol and age-restriction controls in accordance with company policies.
Maintain confidentiality concerning employee increases, promotions, and transfers.
Report irregular issues and problems to store management, and help keep the facility clean and organized.
Perform shift duties and additional duties as directed by the General Manager.
Select, coach, develop, counsel, and mentor staff; build a diverse, high-performance team.
Review department timesheets for accuracy of hours and overtime, assist with new-hire orientation, and monitor staffing levels daily.
Audit refunds and credits against prior-day itemized sales, cash drawers, and transactions.
Audit and track special events; create a Daily Audit Report with sales information and audit findings for store management; research problems identified during audits.
Follow company guidelines for confidential information, customer satisfaction, and supervising store personnel.
Maintain assigned facilities in satisfactory condition and enforce applicable safety, loss-prevention, environmental, and OSHA requirements.
Assist with improving store processes and workflow, research resources, and maintain or update store IIPP and OSHA records.
Maintain high ethical standards, communicate with management, associates, and outside contacts, and comply with confidential company policies and procedures.
Perform special projects and other miscellaneous duties assigned by Executive Management.