Bowling and Events Associate
About The Position
The Bowling and Events Associate provides exceptional customer service while supporting the operation of the Bowling Department in a bowling center and arcade. The role handles customer transactions and activity reservations, assists with parties and events, maintains bowling and recreation equipment, and completes opening, closing, cleaning, inventory, and facility upkeep procedures. Applicants must be at least 18 years old and have a high school diploma or GED. One to two years of hospitality or retail experience is preferred. Open availability, especially nights and weekends, is preferred.
Requirements
- Must be at least 18 years of age.
- Must have a high school diploma or GED.
- Able to bend, stretch, twist, climb, and move with flexibility in small spaces.
- Able to stand and walk for extended periods without breaks during busy times.
- Able to use hands and fingers to handle, feel, and reach with hands and arms.
- Able to lift and/or move up to 100 pounds with assistance.
Nice To Haves
- One to two years of experience in a hospitality or retail environment.
- Open availability, especially on nights and weekends.
Responsibilities
- Operate the POS system to collect payments and allocate bowling lanes.
- Lend facility areas and equipment for karaoke, billiards, darts, and ping pong.
- Promote and conduct marketing events, such as Moon Light Strike, under the direction of Bowling Management.
- Reset and clean bowling lanes, karaoke rooms, billiard tables, ping pong areas, and dart areas after customer use.
- Maintain and repair bowling lanes, pinsetters, and other bowling-related equipment.
- Check equipment conditions and perform general maintenance and repairs.
- Conduct all opening and closing procedures, including opening and closing cash tills and organizing membership/game cards and coupons.
- Provide customers with bowling tips and techniques.
- Answer phone calls and respond to general inquiries.
- Conduct sales and inventory procedures in accordance with company guidelines.
- Perform lane maintenance in accordance with company guidelines.
- Conduct restroom checks and cleaning.
- Reset, clean, and maintain shoes in the auto shoeser and launder rags.
- Respond to customer requests politely, promptly, and with a friendly demeanor.
- Assist with party reservations and host parties and events.
- Conduct alcohol and age-restriction control in accordance with company policies.
- Follow lost-and-found procedures in accordance with company policies.
- Seek ways to improve department processes and make them more efficient or less expensive.
- Maintain the confidentiality of company policies and procedures.
- Maintain a clean and safe working area.
Benefits
- One hour of non-prize arcade game play per week.
- 90 minutes of bowling per week, including shoes.
- One hour of karaoke or billiards per week.
- 50% discount on food items per working shift.
- One complimentary beverage per working shift.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
