Bowling & Events Customer Service Associate

Round One Entertainment•Salinas, CA

13d

About The Position

Round One Entertainment is hiring a part-time Customer Service Associate for its Bowling and Events department. The role operates in a fast-paced bowling center and arcade, with most scheduled hours expected during evening closing shifts and/or weekends. Peak hours are 5 p.m. to 2 a.m.; the facility’s hours of operation are 10 a.m. to 2 a.m. The position pays $18–$19.75 per hour and is scheduled for 20–25 hours per week. The associate serves customers, operates the point-of-sale system, manages bowling lanes and related equipment, and supports marketing events, party reservations, and hosted events. The role also includes facility and equipment upkeep, opening and closing procedures, inventory, sales, and general customer inquiries. The work takes place in a bowling center and arcade where noise, dust, and activity are expected; noise is usually loud. The position requires frequent mobility and physical activity, including standing and walking for extended periods during busy times, bending, stretching, twisting, climbing, working in small spaces, and lifting or moving up to 100 pounds with assistance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Requirements

High school diploma or GED.
Ability to perform the listed physical duties, including standing and walking for extended periods during busy times, bending, stretching, twisting, climbing, working in small spaces, and lifting or moving up to 100 pounds with assistance.

Nice To Haves

One to two years of experience in a hospitality or retail environment.

Responsibilities

Operate the POS system to collect payments and allocate bowling lanes.
Lend out facility areas and equipment, including karaoke, billiards, darts, and ping pong.
Promote and conduct marketing events under the direction of Bowling Management.
Reset and clean lanes, karaoke rooms, billiard tables, ping-pong areas, and dart areas after customer use.
Check equipment conditions and perform generic maintenance and repairs.
Conduct opening and closing procedures, including opening and closing cash tills and organizing membership/game cards and coupons.
Provide customers with bowling tips and techniques.
Answer phone calls and respond to general inquiries.
Conduct sales and inventory procedures in accordance with company guidelines.
Conduct restroom checks and cleaning.
Reset, clean, and maintain shoes in the auto shoeser and launder rags.
Respond politely and with a friendly demeanor to customer requests.
Assist with party reservations and host parties and events.
Conduct alcohol and age-restriction control in accordance with company policies.
Conduct lost-and-found procedures in accordance with company policies.
Seek more efficient and less expensive ways to improve department work processes.
Comply with and maintain the confidentiality of company policies and procedures.
Maintain a clean and safe working area.