Boutique Manager

Richemont•New York, NY

2d•$110,000 - $120,000•Onsite

About The Position

Richemont, a global luxury goods conglomerate, is seeking a Chloé Boutique Manager. This role is pivotal in representing the Maison, fostering client relationships, driving business performance, and leading a team. The Boutique Manager is responsible for the overall success of their boutique, acting as a brand ambassador and ensuring an exceptional client experience. This includes managing sales, implementing omnichannel strategies, analyzing business performance, and maintaining operational excellence. The role also involves leading and developing the boutique team, overseeing recruitment, and ensuring adherence to Richemont's policies and standards.

Requirements

At least 5+ years of retail management experience with a specific focus on concession business management.
Minimum 10 years of experience in luxury retail.
Operationally strong, able to translate strategies into operational plans.
Strong entrepreneurial spirit, leadership skills, and sales skills.
Team player with good interpersonal competences and empathy.
Excellent communicator who is passionate about building relationships and networking, with strong social skills.
Ability to positively lead, coach, and develop talents/team members from different backgrounds.
Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.
Strong sense for client satisfaction, luxury experience, etiquette, and human behavior.
Ability to work open availability including nights, weekends, and holidays.

Responsibilities

Lead the team to initiate and develop long-term relationships with clients.
Set up and monitor CRM targets for the boutique and individual stylists, implementing actions to achieve them.
Coordinate contact campaigns and supervise the use of all CRM tools.
Supervise the client database, with a focus on identifying and nurturing VIC (Very Important Client) relationships.
Proactively propose activities to meet and exceed client expectations.
Lead by example and supervise sales on the floor to improve business performance and customer service.
Ensure full engagement of the team with omnichannel services offered by the Maison.
Create monthly, quarterly, and yearly action plans to improve business in line with Maison strategy, adjusting based on performance analysis.
Set up and monitor retail targets for the boutique and individual stylists.
Actively participate in commercial activities and proactively propose new ideas to improve business.
Stay informed about the local trading environment and competitors' activities.
Organize energizing team briefings and ensure consistently high levels of motivation.
Perform individual monthly and yearly performance assessments with all team members.
Shadow sales on the floor to coach the team, identify training needs, implement training, and lead individual development plans with consistent follow-up.
Lead recruitment and induction of the team, ensuring successful coordination with the HR department.
Lead by example, ensure good team spirit, and embody Chloé's values of entrepreneurship, togetherness, excellence, creativity, and positive impact.
Be an active member of the Store Managers community, sharing best practices and providing support.
Supervise an impeccable boutique environment.
Proactively liaise with operations or retail managers for repairs or to suggest improvements in operations, processes, or the boutique environment.
Ensure implementation of all guidelines related to store and back-of-house management, and sustainability.
Manage payroll, expenses, and stock management.
Oversee compliance with established Richemont policies and standards.