Boutique & Thrift Store Manager

Christian Center of Park City • Park City, UT

4d • Onsite

About The Position

The Boutique & Thrift Store Manager is responsible for the overall operation and performance of both the boutique and thrift stores, providing leadership to a team of sales associates and volunteers. This role ensures the stores meet operational goals, deliver excellent customer service, and align with CCPC’s mission. Key responsibilities include team leadership, administrative management, and fostering a positive, organized environment for customers and staff. The ideal candidate is experienced in retail management, committed to community engagement, and skilled in fostering a motivated and customer-focused team.

Requirements

• Minimum 3 years of retail management experience, preferably in boutique or thrift settings.
• Proven experience in team leadership.
• Strong interpersonal skills.
• Sales and merchandising expertise.
• Proficiency with POS systems.
• Excellent organizational, problem-solving, and communication abilities.
• Able to work both independently and collaboratively.

Nice To Haves

• Bilingual in English and Spanish is a plus.

Responsibilities

• Lead, mentor, and manage a team of sales associates and volunteers, ensuring high performance and a cohesive, supportive work culture.
• Schedule and facilitate monthly team meetings, regular one-on-one check-ins, and performance reviews, fostering open communication and professional growth.
• Act as a role model, demonstrating professionalism, respect, and a customer-first attitude. Provide direct guidance to team members and resolve staff or customer issues promptly and effectively.
• Address and resolve customer complaints and issues with sensitivity and efficiency, ensuring a positive shopping experience.
• Uphold CCPC’s mission, values, and customer service standards, casting a vision that resonates with both staff and customers.
• Oversee daily store operations, including inventory management, merchandise displays, cleanliness, and general store maintenance.
• Manage schedules, approve hours, and ensure adequate staffing levels to meet operational needs. Track PTO requests and manage coverage for absences.
• Maintain timely merchandise rotation, coordinating with the Receiving Team to ensure fresh, appealing inventory on the sales floor.
• Track and analyze sales data, setting monthly goals and evaluating performance metrics. Learn and manage reports from the POS system (Square).
• Oversee daily cash handling, register reconciliations, and till closures, ensuring accurate record-keeping and accountability.
• Execute seasonal events, promotions, and in-store activities, coordinating with the Operations Manager to align with overall retail goals.
• Support store marketing and promotions, including social media efforts and in-store campaigns. Partner with the Operations Manager to develop strategies that drive traffic and engagement.
• Develop relationships within the community, acting as a representative of CCPC’s values and retail mission.
• Lead in-store events that connect with the community and encourage customer loyalty, promoting both the thrift and boutique aspects of the store.
• Represent CCPC’s mission, vision, and values both within the store and in community interactions.
• Demonstrate flexibility, adaptability, and a positive attitude toward new ideas and change.
• Regularly attend management team meetings and contribute to organizational initiatives.

Benefits

• Three weeks of paid time off for the first two years (accrued quarterly).
• 100% employer-paid medical insurance premiums for employee-only coverage, and 40% employer-paid premiums for all coverage tiers with partners and dependents.
• Annual employer Health Savings Account (HSA) contribution of $1,800, paid quarterly.
• Access to group dental and vision plans.
• Access to an Employee Assistance Program (EAP).
• Paid holidays as outlined in the company policy.
• 403(b) retirement plan with a 100% employer match up to 2% of gross salary.
• Additional benefits as outlined in the CCPC Employee Handbook.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed