Thrift Store Senior Manager

Asheville Humane Society•Asheville, NC

19h•Onsite

About The Position

Since 1984, Asheville Humane Society has dedicated itself to ensuring every animal has the quality of life they deserve—a life worth living. Now, we go beyond our walls to help create a more humane community for pets and the people who love them. As the only open-intake animal shelter in Buncombe County, we're always here for the animals in our community. The Asheville Humane Thrift Store is a unique extension of Asheville Humane Society’s mission which brings together staff, volunteers, donors, and shoppers to support animals in need. As a dynamic, fast-paced retail environment, it requires a leader who can balance strong retail management skills with a people-centered approach. We’re seeking a Thrift Store Senior Manager who thrives in a collaborative, community-focused setting and takes pride in creating a space that is welcoming, organized, and purpose-driven. This role is ideal for someone who can take ownership of an offsite operation, lead and develop a high-performing team, and stay engaged in the day-to-day work while driving results. Success in this position comes from a balance of leadership, adaptability, and a genuine commitment to both the mission and the people who make it possible.

Requirements

Proven success as a retail store manager and experience managing employees.
High School Diploma or GED equivalent required; Associate’s degree or higher preferred.
Knowledge of thrift/retail best practices and trends.
Excellent computer skills, including retail management software.
Possesses exceptional people skills and enjoys working with the public.
Ability to provide strong leadership and guidance that support a profitable and efficient operation.
Excellent organizational and customer service skills.
Ability to work independently, balance multiple projects, and meet deadlines.
Exceptional interpersonal, written, and verbal communication skills.
This position requires the ability to stand/walk for 8+ hour shifts, stoop, bend, reach, and lift or move items weighing up to 75 pounds (when lifting alone) or 250 pounds (when team lifting).

Nice To Haves

Associate’s degree or higher preferred.

Responsibilities

Manage and direct the daily operations of the Thrift Store, which includes performing all store opening and closing procedures, ensuring the store is clean, organized, and well stocked with merchandise, and ensuring donations are evaluated, priced, and moved quickly to the sales floor.
Maintain and support a safe and friendly environment for customers, volunteers, donors, and employees at all times.
Supervise staff and volunteers following AHS policies and applicable laws.
Manage Thrift Store employees, including hiring, training, performance evaluations, and disciplinary action, with support from Human Resources and the Executive Director.
Work collaboratively with the Thrift Store Assistant Manager to achieve Thrift Store goals and objectives.
Responsible for employee scheduling to ensure the store has appropriate staff coverage to operate effectively, including tracking time off needs.
Conduct regularly scheduled communication with staff to provide direction, guidance, and oversight.
Host staff meetings as needed to share information and engage in team building.
Work with and support the efforts of the Volunteer Manager to increase volunteer involvement within the Thrift Store operations.
Create strategies to achieve monthly and annual sales goals.
Analyze sales and current inventory in order to provide projections and recommendations to retain customers and increase sales.
Develop strategies for and produce sales promotions, activities, in-store promotional programs, and events.
Contribute to the development of annual revenue projections to meet financial goals.
Responsible for the security and accuracy of all banking receipts and deposits.
Work collaboratively with other AHS departments to achieve organizational goals.
Develop and maintain the Thrift Store budget with guidance from the Director of Finance.
Additional duties may be required to maintain and elevate the Asheville Humane Thrift Store’s community presence, meet sales goals, and retain staff and volunteers.