Boutique General Manager

Teddy Baldassarre•Westlake, OH

6d•$175,000 - $225,000•Onsite

About The Position

Teddy Baldassarre is one of the world's leading online destinations for watch enthusiasts. We have built a global community founded on a shared passion for horology, expert knowledge, and an unwavering commitment to client satisfaction. We are more than just a retailer; we are educators and trusted advisors in the world of luxury timepieces. We have expanded our physical retail location and are seeking a dedicated professional to join our team and uphold our high standards of excellence in a face-to-face setting. We are seeking a Boutique General Manager to lead our flagship retail location. This role goes beyond traditional store management. It calls for a leader who brings strong operational instincts, a flexible approach, and a growth mindset, while elevating the client experience, building brand partnerships, and contributing to the evolution of a modern omnichannel retail model. The Boutique General Manager must be comfortable operating in a fast-paced, rapidly evolving environment and bring meaningful experience in watch retail across luxury and prestige brands. The Boutique General Manager will own store targets, lead and develop a high-performing team, and serve as the connective tissue between Retail, Operations, Ecommerce, and Brand partners. Success in this role requires a hands-on approach. The Boutique General Manager is expected to be a visible presence on the floor, actively selling and engaging with clients more than half of the time.

Requirements

7+ years of retail leadership experience, preferably in luxury, watches, jewelry, or a high-touch sales environment
Knowledge of horology is essential. You should be able to speak confidently about different brands, movements, and complications.
Proven track record of managing and scaling a multi-million dollar retail business
Strong operational discipline with experience building systems, processes, and reporting cadence
Demonstrated ability to recruit, develop, and retain top talent
Experience working with premium or luxury brands and managing external relationships
Demonstrated ability to operate with flexibility in a fast-paced environment, with a willingness to test, learn, and iterate on new ideas
Exceptional clienteling skills with a natural ability to anticipate needs and exceed customer expectations.
Comfort operating in an omnichannel environment with exposure to ecommerce integration
Highly analytical with strong business acumen and decision-making capability
Excellent time management and organizational skills, with the ability to prioritize tasks effectively to achieve departmental goals
Meticulous attention to detail in all aspects of merchandise handling, communication, and order processing
A high degree of self-motivation and a professional demeanor essential for a luxury retail environment

Responsibilities

Own and deliver against revenue, profitability, and client experience goals
Drive conversion, average ticket, and client retention through active floor leadership
Analyze store performance and implement actions to continuously improve KPIs
Maintain strong cost discipline across labor and expenses
Recruit, train, and develop a high-performing team of Retail Advisors
Establish a consistent cadence of one-on-ones, coaching, and performance management
Build a culture of accountability, ownership, and client-first thinking
Create clear career paths and development opportunities within the team
Develop and manage staffing schedules to align with traffic patterns and sales goals
Ensure optimal floor coverage while maintaining labor efficiency
Oversee daily operations including opening and closing procedures, inventory controls, and compliance
Partner closely with Operations to ensure seamless execution across fulfillment, repairs, and client follow-up
Lead from the front on the sales floor, setting the standard for service and expertise
Ensure every client interaction reflects a Teddy, relationship-driven experience
Build and manage a strong appointment-based selling culture
Develop repeat client relationships and local community engagement
Act as the primary in-store representative for key watch brand partners
Maintain and grow relationships with brand representatives and leadership teams
Ensure brand standards, merchandising, and storytelling are executed at the highest level
Collaborate on allocations, product launches, and in-store events
Drive integration between ecommerce and retail, including buy online pick up in store and ship from store capabilities
Identify and implement opportunities to improve the omnichannel client journey including activation
Partner with Digital and Marketing teams to activate store-level demand
Develop and refine appointment booking strategies and clienteling tools
Support in-store events in partnership with broader Sales and Marketing teams
Leverage events to drive traffic, deepen client relationships, and build brand equity
Represent the company within the local market and enthusiast community