Boutique Assistant Manager

Groupe Savencia•Boston, MA

1d•Onsite

About The Position

The Boutique Assistant Manager will be responsible for assisting in the hiring and training of sales associates, managing inventory, motivating the sales team, tracking objectives, encouraging customer loyalty, and ensuring the upkeep and presentation of the store. This role also involves ensuring company policies and safety regulations are followed, resolving customer issues, coaching employees, and engaging with potential corporate clients. The position requires physical ability to perform job functions, schedule flexibility, high dependability, strong organizational skills, and excellent communication abilities.

Requirements

Physical ability to carry out the essential functions of the job, including stocking shelves, ringing sales, standing or walking the entire shift.
Schedule flexibility, with the ability to work nights, weekends and some holidays to meet the needs of the business
Highly dependable, responsible, and organized.
Great organization skills and can easily "pick up where you left off" where other tasks/priorities pop up.
Communicate clearly, professionally, and with respect at all levels of the store and company.
Able to listen and show restraint (not communicate) in difficult interactions, allowing empathy, strategy, and calm to prevail over reaction or emotional responses.
Overall demeanor is consistent and a calming/reassuring influence in the store.

Nice To Haves

Lateness and unexcused absences are not an issue and the team can count on you to see tasks through to completion in a timely manner and/or "on time" where timelines are set.

Responsibilities

Help on hiring and training new and current sales associates.
Keep track of inventory levels and order accordingly.
Manage and motivate the sales team to achieve the sales objective and results.
Track the progress of weekly, monthly, quarterly and annual objectives.
Encourage customer loyalty.
Ensure the upkeep, maintenance, and presentation of the kiosks.
Ensure company policies are followed.
Ensure that health, safety, and security rules are followed.
Communicating and/or responding to risks/threats to the company and the safety of the team or client(s), communicating professionally and with positive content to encourage inclusiveness and sharing of ideas/concerns
Resolve customer issues to their overall satisfaction.
Coach employees in areas of improvement utilizing Emotional Intelligence/Empathy to resolve issues or employ Change Management, delegating tasks.
Assist on engaging possible corporate clients.