Boutique Operations Assistant Manager Boutique Operations Assistant Manager

Nestle Operational Services Worldwide SA•Glendale, CA

1d•$60,000 - $65,000•Onsite

About The Position

Join Nespresso as a Boutique Operations Manager at our luxury boutique at Americana at Brand, where you will play a pivotal role in ensuring the seamless operation of our retail boutique. You will oversee daily store functions, manage inventory, and uphold safety and compliance standards, all aimed at enhancing both employee and customer experiences. This position requires a proactive leader who can effectively guide the back-of-house team while also supporting front-of-house operations. If you are passionate about delivering exceptional service and improving operational efficiency, we invite you to apply.

Requirements

High School Diploma or GED required
3+ years’ experience in retail or customer service industry related profession
Experience in operations or back of house preferred
Proven ability to effectively lead and influence people; leadership experience preferred
Process and detail oriented with a systematic approach to work
Analytical problem solver; capable of identifying areas of inefficiency and creating solutions
Availability to work open and closing shifts, weekends, and holidays
Able to travel up to 10% for required meetings or training

Responsibilities

Partner with the Boutique Manager and Assistant Manager to ensure adherence to Retail Operations Procedures and Best Practices, including implementing safety protocols, managing cash operations, and overseeing stock and inventory management.
Maintain accurate inventory levels, process shipments, and ensure the proper handling of damaged or defective products.
Ensure that all technological systems function correctly by troubleshooting issues and managing IT support tickets.
Oversee the racking system and ensure that all equipment is operational, facilitating smooth back-of-house operations.
Maintain, teach, and train employees on the coffee roaster, engraver, and the To-Go and tasting bar.
Manage the fulfillment of customer orders, including same-day delivery and online in-store pickups, ensuring that all services are executed efficiently and to the highest standards.
Continuously identify areas for improvement within operations to enhance efficiency, productivity, and customer satisfaction.
Implement Total Quality Management (TQM) principles while adhering to safety protocols.
Ensure full compliance with health, safety, and environmental policies by conducting regular audits, inspections, and maintenance checks.
Lead initiatives to promote a safety-conscious culture and ensure that all employees are certified in Food Safety and CPR as per local regulations.
Guide, support, and coach the back-of-house team to deliver exceptional customer experience through adherence to operational standards.
Step in as the Manager on Duty (MOD) for front-of-house operations, assisting on the sales floor as needed and driving both employee and customer experiences.
Assist the leadership team with various projects and tasks as business needs arise, contributing to the overall success of the boutique.