Assistant Boutique Manager

CHANEL•Toronto, ON

1d•Onsite

About The Position

As an Assistant Boutique Manager, you will assist the Boutique Management team with the efficient day-to-day management of the Boutique. You are sales-minded, customer oriented, exceptionally collaborative, and have a strong sense of ownership, flexibility, and a people-first mindset. You will lead by example and encourage optimal standards and activities amongst the team, including sufficient floor coverage, while monitoring and managing standards of customer service, product care, staff presentation and teamwork at all times.

Requirements

Solid fashion retail background with successful track record/strong selling skills.
An approachable, exceptional interpersonal skills team player.
An excellent communicator, ability to tell stories and articulate details to capture audiences’ attention.
Initiative-driven, combining a strategic and spontaneous approach for building strong and personalized relationships.
Integrity and professionalism with high levels of emotional intelligence (EQ).

Nice To Haves

Proficiency in French and/or other languages will be considered an asset, but not mandatory.

Responsibilities

Provide the highest level of customer service at all times, overseeing and supporting the team in upholding the standards as detailed within the CHANEL Charter including prompt response to telephone queries and relevant after sales care.
Establish, maintain and encourage good customer relationships including welcoming customers, presenting new collections, escorting customers to the door as appropriate and keeping in touch whilst ensuring that the team are applying the appropriate skills.
Ensure customers are introduced to the customer database and maintain system by obtaining and inputting customer details, including providing CRM support (thank you cards).
Ensure a client centric mindset amongst the team and develop business driving strategies to support growing the boutiques client base, leveraging client related KPIs to identify opportunity areas.
Coach selling staff on outreach strategies, client mapping, and top client hosting to develop their skillset.
Responsible for the individual development, performance and growth of Fashion Advisors in client experience, client development, teamwork and participation in boutique initiatives.
Act as a coach, conducting individual touch bases as needed in order to develop open communication and continued development feedback.
Liaise with all members of management to create a daily brief for weekly execution, spearheading informational and participatory morning meetings.
Encourage and support the selling staff in maintaining a continued focus on all commercial objectives and goals set, assisting the management team in driving and tracking sales on a timely basis.
Encourage and coach the team in applying expert standards of product knowledge and selling skills to help them maximize all sales opportunities.
As a floor manager, acting as the leader for the business ensuring all clients are assisted in a timely manner, service levels are maintained, assets are protected and ensuring full team involvement.
Communicate appropriately and effectively with colleagues and management within own and other Boutiques, as well as with senior management and CHANEL Head Office as required.
Ensure suitable and structured organization, communication and monitoring of weekly quotas and daily breaks.
Ensure timely distribution and communication of the CHANEL Charter to all staff as well as monitoring that guidelines are understood and adhered to at all times.
Ensure absolute confidentiality of the Company’s commercial activities and internal affairs at all times.
Ensuring compliance within the team on all Standard Operating Procedures, conducting regular checks on individual processes.
Participating in and coaching to FOH and HOH standards and organization to support inventory control and compliance with operational expectations.
Supporting sustainability goals by leading by example within the team on meeting all sustainability initiatives and developing strategies to further improve boutique involvement.
Ensuring that the highest visual standards are respected by monitoring the handling and storing of goods as well as ensuring that all stock is security tagged.
Ensure that correct ticketing as well as the quality of products is checked by the team at the point of sale.
Assist with the management of any display or maintenance requirements.
Assist with the monitoring of time and absence management amongst the team.
Ensure that the dress code, grooming guidelines and high standards of personal presentation detailed within the CHANEL Charter as well as ensuring that the team adhere to all guidelines.
Maintain the uniform in good condition and ensure that the team wear and maintain the uniform as required – including name tags.
Ensure that the Boutique, including customer, stock and staff areas, are clean and tidy at all times and that products sold or used are replaced neatly and promptly.