Boutique Facilitator, Miami Design

Chanel • Miami, FL

4d • Onsite

About The Position

CHANEL is hiring a Boutique Facilitator for its Miami Design District boutique. This multifunctional, generalist support role assists Fashion Advisors and the boutique team across operational and client-facing activities, helping maximize time spent with clients and supporting boutique operations as needed. The role requires an in-store presence to help open and close the boutique, receive inventory, and ship products in support of sales and optimal client service.

The Boutique Facilitator delivers service in keeping with CHANEL’s service mantra, supports sales and operations, assists with product packaging and inventory processes, and handles administrative responsibilities. The position offers training across boutique activities and professional growth opportunities within CHANEL.

Requirements

• At least 1 year of related retail experience.
• Minimum of a high school diploma.
• Ability to lift 15 pounds.
• Ability to work a flexible schedule, including late nights, weekends, and some holidays.
• Ability to thrive in a team environment and work collaboratively.
• Understanding of and passion for client experience.
• Excellent communication skills.
• Passion for CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
• Curiosity and desire to learn and grow professionally within CHANEL.

Nice To Haves

• Foreign language skills are preferred but not required.

Responsibilities

• Welcome and greet clients, including hosting, and deliver exceptional customer service aligned with CHANEL’s service mantra.
• Serve as a CHANEL brand ambassador by providing ongoing sales and service support.
• Support the Operations team with incoming and outgoing shipments, inventory cycle counts, and daily re-ticketing.
• Assist Fashion Advisors with packaging.
• Support opening and closing registers and assist with cash and deposits.
• Perform administrative tasks, including answering phone calls and helping resolve client issues promptly and professionally.
• Be present in-store to support boutique opening and closing, inventory receiving, and product shipments.

Benefits

• Dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a wellbeing fund.
• Family and caregiving benefits, including parental leave, fertility support, Milk Stork, and Care.com membership.
• Paid time off, including vacation, holiday, sick, and volunteer days.
• 401(k) and other incentives.
• Healthcare offerings, including medical, dental, vision, MDLIVE virtual care, One Medical, flexible spending accounts, a health savings account, and an employee assistance program.
• Life insurance, accidental death and dismemberment coverage, short-term disability, long-term disability, Health Advocate, international business travel accident and medical coverage, and commuter transit and parking benefits.
• Employee Resource Groups and opportunities to volunteer through CHANEL Community; CHANEL matches employee donations to select charitable organizations.
• Career and leadership development programs, coaching, online and live classes, and career-building training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED