Boutique Assistant Manager - Sherway

Nestle Operational Services Worldwide SA • Toronto, ON

8d • Onsite

About The Position

We are looking for a Boutique Assistant Manager at our Sherway Location. As a Boutique Assistant Manager, you will drive excellent results in all areas including team building, key performance indicators and boutique operations. At Nespresso boutiques, we create warm welcomes and new experiences for our customers and our colleagues. Our shared sense of passion and purpose means we love to create meaningful moments and make a positive impact. Our supportive, inclusive culture encourages curiosity, creativity, recognition and career development.

Requirements

• 4-5 years of High-Volume Retail Management
• Demonstrated ability to prioritize and plan multiple priorities
• Strong team-building skills with a history of effective team coaching and development
• Effective time management, communication, problem-solving and analytical skills
• Passionate about coffee and sustainability
• Ability to stand for an entire working day and to repeatedly lift a maximum of 23 kgs

Nice To Haves

• the luxury retail space is an asset
• Experience in the food or coffee space an asset

Responsibilities

• Achieve with team the daily, weekly, monthly sales and service level targets set for the boutique
• Maximize guest frequency, sales and acquisition of new customer in the boutique
• Maximize capsule, accessories and machines sales in the boutique
• Continuously evaluate the quality of service, leveraging mystery shopper results to implement customer service action plan
• Support the implementation of company programs by motivating and instructing the team to meet operational and organizational objectives
• Recruit, hire, and motivate the team to provide exceptional customer service in keeping with our brand image
• Plan, identify, communicate, and delegate appropriate responsibilities to team, in conjunction with Boutique Manager, to ensure smooth operations
• Consistently review KPIs to identify problems, concerns, and opportunities for improvements. Support action plan creation to achieve goals
• Implement SOPs and guidelines for the boutique ensuring excellence in compliance, risk management, and health & safety
• Monitor and manage schedules to ensure boutique operations and customer service goals are met
• Understand, plan and prioritize achieving annual sales and wage cost targets aligned with Boutique Manager
• Use all operational tools to plan for and achieve excellence in staffing, monthly reports, cash management and inventory management
• Support stock team by performing spot checks and assisting with inventories and deliveries

Benefits

• Competitive salary+ quarterly bonus
• Comprehensive total rewards benefits package including health and dental benefits that start on day one (including massage, pension plan with employer’s contribution, mental health coverage and Health Spending Account)
• Lifestyle spending Account
• Free coffee machine & monthly Nespresso credit
• Exclusive employee discounts
• Excellent training and development programs
• Growth opportunities
• Free unlimited coffee during working shifts
• Pension plan with competitive employer contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed