Boutique Manager

Monica Vinader•Elmont, NY

1d•$65,000 - $75,000•Onsite

About The Position

At Monica Vinader, we believe luxury should be empowering, long-lasting and responsibly made. Guided by integrity, craftsmanship and innovation, our goal is to elevate people’s lives by opening access to a more beautiful world. From crafting consciously with recycled precious metals and ethically sourced materials, to designing enduring, versatile pieces made to be layered, loved and lived in every day, we are redefining what modern jewellery can be. We create jewellery that marks moments, tells stories and becomes part of who you are, all while making responsible luxury more accessible. Our commitment to sustainability, innovation and positive impact continues to be recognised across the industry. We are proud to have received: Responsible Jewellery Brand, 2026 – Country & Town House, Responsible Luxury Business of the Year, 2025 & 2026 – Positive Luxury, Top 50 Inspiring Workplaces (UK & NI), 2024 – Inspiring Workplaces. With a global footprint across physical retail, e-commerce and trusted partners, we put our community at the heart of everything we do. Proudly female-founded and inclusive, we build meaningful relationships with the people who wear and love our jewellery. We are looking for a Boutique Manager to join us as we continue this journey and help us shape what the future of modern jewellery can and should be.

Requirements

Experience leading and coaching a team to success with the ability to coach others and develop people in their retail roles
A demonstrated passion for customer service and delivering exceptional customer experiences
People management skills and an ability to deal with escalations effectively
Commercial awareness with a track record of improving sales, KPIs and driving targets
Excellent communication and interpersonal skills
Ability to work well under pressure in a fast-paced environment with a flexible approach
Organised with an ability to produce quality work within deadlines
Proactive approach with a solution-focused mindset at all times
Ability to document your authorisation to work in the United States

Nice To Haves

Are hands-on, solutions-focused, and entrepreneurial
Collaborate openly with humility, honesty, and humour
Embrace learning, teaching, and personal growth
Stay resilient, adaptable, and self-motivated in a creative environment
Speak up when you don’t know - and act fast to figure it out

Responsibilities

Drive and exceed the sales budget
Develop and implement an action-oriented business plan for your location
Monitor and drive store and team KPIs to ensure all opportunities for further growth and improvement are maximised
Be a brand ambassador, setting the standard for exceptional customer experience and ensuring the same consistency in approach through your sales team
Ability to train and offer all services consistently (Welding, Engraving and Monogramming)
Develop and maintain client relationships in line with Monica Vinader company guidelines to drive repeat business, setting the example for your team to follow
Network to build and maintain key relationships with corporate and local clients to support HQ team with a program of revenue driving events
Set clear individual sales objectives and KPIs for your team, and support with ongoing coaching and training to deliver these
Coach and develop your team through feedback and regular performance reviews to help them develop their career
Manage the team in accordance with company policy and procedures, escalating issues as they arise
Support the recruitment process, interviewing candidates and compile feedback from trial shifts
Implement approved brand and product training program across your team to ensure consistent and effective styling advice and inspiration to all customers
Collect and update customer information to ensure efficient use of client book and accurate data capture
Develop and maintain client relationships in line with Monica Vinader company guidelines
Assist Marketing with arranging boutique events
Execute visual merchandising guidelines to a high standard ensuring your location is clean and represents the brand at all times
Ensure in-store experience is in line with the guidelines and Brand standard
Maintain an accurate stock file, completing regular stock counts accurately and on time, reporting any issues
Ensure accurate payment processing and cash handling through regular training of your team
Ensure the appropriate processing of in-store services (including engraving, and aftercare) through regular training of your team
Ensure sufficient staff training is carried out prior to staff processing payments
Process payments, refunds and exchanges accurately following company guidelines
Open/close/reconcile tills daily investigate any discrepancies fully, report issues to Boutique Manager
Managing petty cash in absence of Boutique Manager
Adhere to Monica Vinader Stock Management policy
Report discrepancy/stock loss incidents to Boutique Manager