Boutique Manager

Richemont•Palm Beach, FL

1d•Onsite

About The Position

A Chloé Boutique Manager is the first ambassador of the Maison, in charge of welcoming every guest into the Chloé family. A leader to their team, the Chloé Boutique Manager is the owner of their boutique’s business.

Requirements

At least 5+ years of retail management experience with a specific focus on concession business management
Min 10 years of experience in luxury retail
Operationally strong, able to translate strategies into operational plans
Strong entrepreneurial spirit, leadership skills and sales skills
Team player with good interpersonal competences and empathy
Excellent communicator who is passionate in building relationship and networking, with strong social skills
Ability to positively lead, coach and develop talents / team members from different backgrounds
Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
Strong sense for client satisfaction, luxury experience, etiquette, and human behavior
Ability to lift at least 20lbs as needed

Nice To Haves

Ability to work open availability including nights, weekends, and holidays

Responsibilities

Leads the team to initiate and develop long-term relationships with clients
Sets up and monitors CRM targets for boutique and per stylists and implements all actions to reach them
Coordinates contact campaigns and supervises use of all CRM tools
Supervises client database, and, in particular, knows VIC clients of the store
Proactively proposes activities to meet/exceed clients’ expectations
Leads by example and supervises sales on the floor to improve business performance and customer service
Ensures full engagement of the team with omnichannel services offered by the Maison
Creates monthly/quarterly/yearly action plan to improve business in line with Maison strategy and adjusts based on performance analysis
Sets up and monitors retail targets for boutique and per stylists
Actively participates in commercial activities and proactively proposes new ideas to improve business
Is aware of local trading environment and competitors ‘activities
Organizes energizing team briefings and ensures consistently high level of motivation
Performs individual Monthly and yearly performance assessment with all team members
Shadows sales on the floor to coach the team, identifies training needs, implements training, and leads individual development plan with consistent follow-up
Leads all Recruitment and induction of team and ensures successful coordination with HR department
Leads by exemplarity, ensures good team spirit, and translates Chloé attitude of entrepreneurship, togetherness, excellence, creativity, and positive impact
Is an active member of Store Managers community: shares best practices, asks, and provides support
Supervises impeccable boutique environment
Proactively liaises with operations or retail managers for repairs or to suggest improvements in operations, processes or more globally on boutique environment
Ensures implementation of all guidelines related to store, BOH management and sustainability
Manages payroll, expenses, and stock management
Oversees compliance of established Richemont policies and standards