Bounty Processing Unit Clerk

City of New York • New York City, NY

4d

About The Position

The City of New York’s Office of Administrative Trials and Hearings (OATH) is seeking two Community Coordinators to work in the Clerk’s Office Penalty Processing Unit (PPU), under the direction of the PPU Manager and Bounty Unit Supervisor. The Bounty Unit Processing Clerk has significant contact with the public and serves as a primary liaison between OATH and complainants, citizen petitioners, and others. The role includes assisting with public inquiries about Bounty Processing received by phone or email and following up directly with members of the public.

Requirements

• A baccalaureate degree from an accredited college and two years of experience in community work or community-centered activities related to the duties; or high school graduation or equivalent and six years of related experience; or equivalent education and/or experience.
• All candidates must have at least one year of experience in community work or community-centered activities related to the duties.

Responsibilities

• Review, confirm, and authorize bounty payments, ensuring all documentation is complete and accurate.
• Prepare monthly reports and maintain tracking logs.
• Ensure unit functions are completed within prescribed time frames and documentation is scanned and filed.
• Research and respond to inquiries and chargebacks in a timely manner, and ensure credits for summonses are reversed.
• Assist with training staff and implementing Bounty Processing policies and procedures.
• Make decisions regarding Bounty Processing eligibility.
• Assist members of the public with Bounty Processing inquiries received by phone or email and follow up directly.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level