Bookseller - Temporary

Barnes & Noble•Rancho Cucamonga, CA

20d•$18

About The Position

A Bookseller is an integral member of the bookselling team and helps make the Barnes & Noble bookstore a welcoming place for readers and the community. The role involves cheerfully assisting customers, answering questions, connecting readers with appropriate titles and products, maintaining attractive store presentation, unpacking and shelving deliveries, tidying displays, and operating registers to provide professional service. Booksellers are expected to demonstrate reliable attendance, flexibility in responding to store scheduling needs, a positive and energetic approach to assigned work, consideration and support for colleagues, cheerful customer service, and willingness to learn. The position requires mastering operational skills including using registers, computers, tablets, programs and other tools; merchandising and maintaining store cleanliness; processing deliveries; shelving accurately; locating products using available resources; assisting the café team when needed; and following loss-prevention and de-escalation procedures. The work includes prolonged standing, repetitive bending, lifting and extensive walking. Employees may work in other stores when able and when needed to support the wider Cluster. As experience grows, Booksellers build knowledge across books and other store categories, maintain sections and backstock, make customer recommendations, and support sales objectives and new releases. Employees are expected to comply with company policies and procedures. With mastery of the role’s skills, the career path may advance to Senior Bookseller. This is a temporary position. The hourly rate starts at $18.00 and may depend on experience, seniority, geographic location and other factors permitted by law. Benefits vary according to scheduled hours and location. Those working fewer than 20 hours per week may receive an employee discount, EAP and sick pay. At 20 to 29.99 hours, benefits also include paid time off (including paid maternity and parental leave), company-paid holidays, transit and a 401(k) with company match. At 30 or more hours, benefits also include comprehensive medical, dental and vision coverage, spending accounts, disability benefits, life insurance and tuition reimbursement. Benefits are governed by current plan terms and may change.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including availability that may align with early mornings, late evenings, weekends and most holidays.
A positive, energetic, dependable approach to assigned work.
Consideration and willingness to help colleagues.
Cheerful, helpful customer service.
Aptitude and willingness to learn new skills and store knowledge.
Ability to use varied technology, including registers, computers, tablets, programs and other tools.
Ability to perform physical work involving prolonged standing, repetitive bending, lifting and extensive walking.
Enjoyment of bookselling.

Responsibilities

Welcome customers, answer questions and help them find suitable books and other products.
Maintain reliable and punctual attendance and be flexible in responding to store scheduling needs.
Perform assigned tasks positively, energetically and reliably, and support colleagues considerately.
Use registers, computers, tablets, programs and other tools comfortably and efficiently.
Maintain attractive book, gifting, toy and other product displays, store presentation and cleanliness.
Operate the register quickly, competently and reliably.
Help receive and unpack deliveries and shelve products efficiently and accurately.
Locate books and other products using personal and colleagues’ knowledge, BookMaster and available information tools.
Support the café team when needed.
Understand and follow loss-prevention procedures and de-escalation techniques; identify theft or problematic behavior and seek support as appropriate.
Build knowledge of fiction, nonfiction and children’s books and use it to maintain sections and make customer recommendations.
Support sales objectives such as Our Monthly Picks, Book of the Year, Membership and preorders by sharing relevant knowledge with customers and colleagues.
Build knowledge of educational toys and games, specialty games, hobbies and collectibles, music and movies, and Newsstand products.
Maintain sections and backstock and assist customers across store categories.
Comply with company policies and procedures.
Work in other stores when able and needed to support the wider Cluster.

Benefits

Employee discount
Employee Assistance Program (EAP)
Sick pay
Paid time off, including paid maternity and parental leave (for qualifying scheduled hours)
Company-paid holidays (for qualifying scheduled hours)
Transit benefits (for qualifying scheduled hours)
401(k) with company match (for qualifying scheduled hours)
Medical, dental and vision coverage (for qualifying scheduled hours)
Healthcare and dependent care spending accounts (for qualifying scheduled hours)
Disability benefits (for qualifying scheduled hours)
Life insurance (for qualifying scheduled hours)
Tuition reimbursement (for qualifying scheduled hours)