Bookseller - PT

Barnes & Noble•Orlando, FL

11d•Onsite

About The Position

A Barnes & Noble Bookseller is an integral member of the bookselling team, welcoming and assisting customers, connecting readers with suitable titles and products, maintaining the store’s presentation, and helping it run efficiently. The role includes unpacking and shelving deliveries, tidying displays, and operating registers to provide quick, professional service. Booksellers are expected to demonstrate reliable attendance, flexibility in responding to store scheduling needs, a positive and energetic approach to work, consideration for colleagues, cheerful customer service, and willingness to learn. The store is open from early mornings to late evenings every day, including weekends and most holidays. Booksellers may be asked to work in other stores when able and needed to support the wider Cluster. The role requires learning and using store technology and operational procedures; maintaining book, gift, toy, and other product displays; serving customers at the register; receiving, unpacking, and shelving deliveries; locating products using personal knowledge, colleagues, BookMaster, and other information tools; supporting the café when needed; and following loss-prevention and de-escalation procedures. As experience develops, Booksellers build knowledge across fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and Newsstand. They use this knowledge to maintain sections and backstock, make recommendations, help customers, and support sales objectives and new releases. Booksellers who demonstrate mastery are expected to advance to Senior Bookseller. Employees must comply with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including availability as needed during store hours; the store is open early mornings through late evenings every day, including weekends and most holidays.
Positive, energetic, and reliable approach to assigned work.
Considerate and supportive conduct toward colleagues.
Cheerful, helpful customer service.
Aptitude and willingness to learn new skills and store knowledge.
Ability to perform prolonged standing, repetitive bending, lifting, and extensive walking.
Willingness to learn and become proficient with registers, computers, tablets, programs, and other tools.

Responsibilities

Welcome customers, answer questions, and help them find appropriate books and other products.
Maintain an attractive, clean presentation of books, gifts, toys, and other product categories.
Operate registers quickly, competently, and reliably.
Help receive and unpack deliveries and shelve products accurately and efficiently.
Use store technology and available information tools to locate books and other products.
Support the café team when needed.
Follow loss-prevention procedures, identify theft or problematic behavior, and seek support or use de-escalation techniques as appropriate.
Build product knowledge and use it to maintain sections and backstock, make customer recommendations, and support sales objectives and new releases.
Support colleagues and, when able and needed, work in other stores in the wider Cluster.
Comply with company policies and procedures.

Benefits

Employee discount
Employee Assistance Program (EAP)
Sick pay
Paid time off, including paid maternity and parental leave (for employees scheduled 20 hours or more per week)
Company-paid holidays (for employees scheduled 20 hours or more per week)
Transit benefit (for employees scheduled 20 hours or more per week)
401(k) with company match (for employees scheduled 20 hours or more per week)
Comprehensive medical, dental, and vision benefits (for employees scheduled 30 hours or more per week)
Healthcare and dependent care spending accounts (for employees scheduled 30 hours or more per week)
Disability benefits (for employees scheduled 30 hours or more per week)
Life insurance (for employees scheduled 30 hours or more per week)
Tuition reimbursement (for employees scheduled 30 hours or more per week)