Bookseller - PT

Barnes & Noble•La Crosse, WI

13d•Onsite

About The Position

A Bookseller is an integral member of a Barnes & Noble bookstore team, welcoming customers, answering questions, and connecting readers with appropriate titles and products. The role also helps maintain an attractive, clean, and efficiently run store by unpacking and shelving deliveries, tidying displays, and operating registers to provide quick, professional service. Booksellers are expected to demonstrate reliable attendance, flexibility in responding to store scheduling needs, a positive and energetic approach to work, consideration for colleagues, cheerful customer service, willingness to learn, and enthusiasm for bookselling. The role requires learning operational competencies across store technology, merchandising, register operations, receiving and shelving, product searches, café support, loss prevention, and de-escalation. Physical work includes prolonged standing, repetitive bending, lifting, and extensive walking. Booksellers may work in other stores when able and when needed to support the wider Cluster. As experience develops, Booksellers build knowledge of books and other store categories, maintain sections and backstock, make recommendations, assist customers, and support sales objectives and new releases. Employees who master the role's skills are expected to advance to Senior Bookseller. Booksellers must comply with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs; stores are open early mornings through late evenings every day, including weekends and most holidays.
Positive, energetic, reliable approach to assigned work.
Supportive and considerate conduct toward colleagues.
Cheerful, helpful customer service.
Aptitude and willingness to learn new skills and knowledge.
Comfort and efficiency using varied technology, including registers, computers, tablets, programs, and other tools.
Ability to perform physical work involving prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help connect them with suitable books and products.
Maintain store presentation and cleanliness, including merchandising books, gifts, toys, and other product categories.
Operate registers quickly, accurately, and professionally.
Receive and unpack deliveries and shelve products efficiently and accurately.
Use store technology and information tools, including BookMaster, to locate books and other products.
Support the café team when needed.
Follow loss prevention procedures and de-escalation techniques; identify theft and seek support for problematic behavior or store issues.
Build knowledge of fiction, nonfiction, children's books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and Newsstand products.
Maintain sections and backstock and present products in an interesting and attractive manner.
Make book recommendations and help customers with their shopping throughout varied store sections.
Support sales objectives and products, including Our Monthly Picks, Book of the Year, Membership, preorders, and new releases.
Comply with company policies and procedures.
Support other stores in the Cluster when able and needed.