Bookseller - PT

Barnes & Noble•San Diego, CA

12d•Onsite

About The Position

A Bookseller is an integral member of the bookselling team, helping create a welcoming community gathering place for readers. The role involves greeting and assisting customers, connecting them with books and other products, maintaining attractive store presentation, unpacking and shelving deliveries, and operating registers to provide professional service. Booksellers are expected to be dependable, punctual, positive, flexible in responding to store needs, supportive of colleagues, cheerful with customers, willing to learn, and enthusiastic about bookselling. Booksellers work as part of a busy team and are trained to use store technology; maintain and merchandise books and other product categories; operate registers; receive, unpack, and shelve deliveries; locate products using personal and colleagues’ knowledge and available tools; assist the café team when needed; and follow loss-prevention and de-escalation procedures. The role is physically active, involving prolonged standing, repetitive bending, lifting, and extensive walking. Booksellers may support other stores in the Cluster when able and needed. As their knowledge develops, Booksellers build familiarity with fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and the newsstand. They use this knowledge to maintain sections and backstock, make recommendations, help customers shop, and support sales objectives and featured products. With demonstrated mastery, Booksellers are expected to advance to Senior Bookseller. Employees must comply with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
A positive, energetic, and dependable approach to assigned work.
Flexibility and responsiveness to store needs, including filling scheduling gaps when able.
A supportive and considerate approach to colleagues and a cheerful, helpful approach to customers.
Aptitude and willingness to learn new skills and acquire knowledge about books and store products.
Comfort and efficiency using varied technology, including registers, computers, tablets, programs, and other tools.
Ability to perform prolonged standing, repetitive bending, lifting, and extensive walking.
Willingness to support the café team and, when able and needed, other stores in the Cluster.

Responsibilities

Welcome customers, answer questions, and help them find suitable books and other products.
Maintain attractive store presentation, cleanliness, displays, and merchandise sections.
Unpack deliveries and shelve products efficiently and accurately.
Operate registers quickly, reliably, and professionally.
Use store technology and information tools to locate books and products.
Support the café team when needed.
Follow loss-prevention procedures and use de-escalation techniques; identify theft or problematic behavior and seek support as appropriate.
Build knowledge across books and other store product categories, maintain sections and backstock, and make effective customer recommendations.
Support sales objectives and featured products, including Monthly Picks, Book of the Year, Membership, preorders, and new releases.
Maintain reliable and punctual attendance, respond flexibly to scheduling needs when able, and support colleagues and other stores in the Cluster when needed.
Comply with company policies and procedures.