Bookseller - PT

Barnes & Noble•Roanoke, VA

6d•Onsite

About The Position

A Bookseller is an integral member of the Barnes & Noble bookselling team, welcoming customers, answering questions, and helping readers find suitable titles and products. The role also supports store operations by maintaining attractive displays, unpacking and shelving deliveries, keeping the store tidy, and serving customers efficiently and professionally at the register. Booksellers are expected to demonstrate reliable attendance, flexibility in responding to store scheduling needs, a positive and energetic approach, consideration for colleagues, cheerful customer service, and willingness to learn. The position requires mastering operational skills and using store technology, merchandising products, supporting receiving and shelving, locating products, assisting the café team when needed, and following loss prevention and de-escalation procedures. As experience grows, Booksellers develop broad product knowledge, maintain sections and backstock, make customer recommendations, and support sales objectives and new releases. The role involves physical activity, including prolonged standing, repetitive bending, lifting, and extensive walking. Employees may work in other stores when able and when needed to support the wider Cluster. Booksellers are expected to comply with company policies and procedures and may advance to Senior Bookseller as they develop and demonstrate mastery of the role’s skills.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs; the store is open early mornings through late evenings every day, including weekends and most holidays.
Positive, energetic, hardworking, and reliable approach to assigned tasks.
Supportive and considerate behavior toward colleagues.
Cheerful, helpful customer service and willingness to go out of the way to assist customers.
Aptitude and willingness to learn new skills and acquire store knowledge.
Comfort using varied technology, including registers, computers, tablets, programs, and other tools.
Ability to perform prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and connect readers with appropriate titles and products.
Maintain attractive store presentation, displays, cleanliness, and product sections.
Unpack and shelve deliveries and maintain backstock efficiently and accurately.
Operate the register quickly and reliably while providing professional customer service.
Use store technology, including registers, computers, tablets, programs, BookMaster, and other information tools.
Support merchandising and visual presentation across books, gifting, toys, and other product categories.
Find books and other products accurately using personal knowledge, colleagues, BookMaster, and available information tools.
Support the café team when needed.
Follow loss prevention procedures and de-escalation techniques; identify theft and seek support for problematic behavior or store issues.
Build knowledge of fiction, nonfiction, children's books, educational toys and games, specialty games, hobbies and collectibles, music, movies, and newsstand products.
Make book and product recommendations and support sales objectives such as Monthly Picks, Book of the Year, Membership, preorders, key products, and new releases.
Maintain reliable attendance, be punctual, and fill scheduling gaps when able.
Support colleagues and contribute to the wider store team, including working in other stores when able and needed.
Comply with company policies and procedures.