Bookseller - Temporary

Barnes & Noble•Grandville, MI

11d

About The Position

A Bookseller is an integral member of the Barnes & Noble bookselling team, welcoming customers, answering questions, and helping readers find suitable books and products. The role also supports the bookstore’s presentation and daily operations by maintaining displays, unpacking and shelving deliveries, and operating registers with efficient, professional customer service. Booksellers are expected to demonstrate reliable attendance, flexibility to help meet store scheduling needs, a positive and energetic approach to work, consideration for colleagues, cheerful customer service, and a willingness to learn. The position requires mastering operational skills such as using store technology, maintaining merchandising and visual displays, processing sales, receiving and shelving deliveries, locating products, supporting the café when needed, and following loss-prevention and de-escalation procedures. The work involves prolonged standing, repetitive bending, lifting, and extensive walking. Booksellers may also work at other stores when able and needed to support the wider Cluster. As they gain experience, they build knowledge of books and other store merchandise, maintain sections and backstock, recommend products, and support sales initiatives. The role offers a progression path to Senior Bookseller as skills develop. Booksellers must comply with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store needs, including filling scheduling gaps when able.
A positive, willing, hardworking, and reliable approach to assigned tasks.
Consideration for colleagues and a willingness to help the team.
Cheerful, helpful customer service.
Aptitude and willingness to learn new skills and knowledge.
Ability to use varied technology comfortably and efficiently.
Ability to perform physical work involving prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help them find books and other products.
Maintain attractive store displays, cleanliness, and product presentation.
Unpack and receive deliveries, then shelve products efficiently and accurately.
Operate registers quickly, reliably, and professionally.
Use registers, computers, tablets, programs, BookMaster, and other available information tools.
Maintain book, gifting, toy, and other merchandise sections and backstock.
Make effective book and product recommendations to customers.
Support sales objectives and initiatives, including Our Monthly Picks, Book of the Year, Membership, preorders, products, and new releases.
Support the café team when needed.
Follow loss-prevention procedures and de-escalation techniques; identify theft and seek support for problematic behavior or store issues.
Maintain reliable and punctual attendance and be flexible in responding to store scheduling needs.
Collaborate with colleagues and, when able and needed, support other stores in the Cluster.
Comply with company policies and procedures.