Bookseller - Temporary

Barnes & Noble•Montclair, CA

13d•Onsite

About The Position

A Bookseller is an integral member of the bookstore team, welcoming customers, answering questions, and helping readers find books and other products. The role also supports store presentation and daily operations by maintaining displays, unpacking and shelving deliveries, and serving customers at the register. Booksellers are expected to be cheerful, helpful, reliable, flexible, supportive of colleagues, willing to learn, and enthusiastic about bookselling. Booksellers learn and perform operational tasks including using registers, computers, tablets, programs, and other tools; maintaining attractive, clean merchandising across books and other product categories; receiving and shelving deliveries; locating products using personal knowledge, colleagues, BookMaster, and information tools; assisting the café team when needed; and following loss-prevention and de-escalation procedures. The work involves prolonged standing, repetitive bending, lifting, and substantial walking. Employees may work in other stores when able and when needed to support the wider Cluster. As they develop, Booksellers build knowledge across fiction, nonfiction, children’s books, toys and games, collectibles, music, movies, and newsstand products. They use that knowledge to maintain sections and backstock, make recommendations, help customers, and support sales initiatives and new releases. With demonstrated mastery, Booksellers are expected to advance to Senior Bookseller. Employees must comply with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs; the store is open early mornings through late evenings, including weekends and most holidays.
A positive, energetic, dependable approach to assigned work.
A supportive and considerate attitude toward colleagues.
A cheerful, helpful approach to customers.
Aptitude and willingness to learn new skills and knowledge.
Comfort and efficiency using technology, including registers, computers, tablets, programs, and other tools.
Ability to perform physical work involving prolonged standing, repetitive bending, lifting, and substantial walking.

Responsibilities

Welcome customers, answer questions, and help them find suitable books and products.
Maintain an attractive, clean store presentation, including book sections, displays, gifting, toys, and other product categories.
Operate registers efficiently and provide quick, professional customer service.
Support receiving and unpacking deliveries and accurately shelve products.
Locate books and other products using personal knowledge, colleagues, BookMaster, and available information tools.
Support the café team when needed.
Follow loss-prevention procedures and de-escalation techniques, identify theft or problematic behavior, and seek support when appropriate.
Build knowledge of books and other store products and use it to maintain sections and backstock, recommend products, and assist customers.
Support sales objectives, including Monthly Picks, Book of the Year, Membership, preorders, key products, and new releases.
Work collaboratively with colleagues and, when able and needed, support other stores in the wider Cluster.
Comply with company policies and procedures.