Bookseller - Temporary

Barnes & Noble•Augusta, GA

8d•Onsite

About The Position

A Bookseller is an integral member of the Barnes & Noble bookselling team, welcoming customers, answering questions, and connecting readers with suitable titles and products. The role also contributes to store presentation and efficient operations by unpacking and shelving deliveries, maintaining displays, and operating registers to provide professional customer service. Booksellers are expected to demonstrate reliable attendance, flexibility in responding to store scheduling needs, a positive and energetic approach to work, consideration for colleagues, cheerful customer service, and willingness to learn. They work as part of a busy team and develop proficiency in the operational competencies of the role, including store technology, merchandising, register operation, receiving and shelving merchandise, locating products, supporting the café team when needed, and following loss-prevention and de-escalation practices. The work involves prolonged standing, repetitive bending, lifting, and substantial walking. Booksellers may work in other stores when able and needed to support the wider Cluster. As they gain experience, they build knowledge of books and other store categories, maintain sections and backstock, make recommendations, and help support sales objectives and new releases. With demonstrated mastery, Booksellers are expected to advance to Senior Bookseller. Employees must comply with company policies and procedures. Benefits vary based on scheduled hours and location. Employees scheduled under 20 hours per week receive an employee discount, EAP, and sick pay. Those scheduled for 20–29.99 hours receive those benefits plus paid time off (including paid maternity and parental leave), company-paid holidays, transit, and a 401(k) with company match. Those scheduled for 30 hours or more receive those benefits plus medical, dental, and vision coverage, healthcare and dependent-care spending accounts, disability benefits, life insurance, and tuition reimbursement. Benefits are subject to plan terms and may vary by location and state regulations.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store needs, including the ability to fill scheduling gaps when able; stores are open early mornings through late evenings every day, including weekends and most holidays.
Positive, purposeful, energetic, and reliable approach to assigned work.
Supportive and considerate conduct toward colleagues.
Cheerful, helpful customer service and willingness to go out of one’s way to assist customers.
Aptitude and willingness to learn new skills and acquire store knowledge.
Comfort using varied technology, including registers, computers, tablets, programs, and other tools.
Ability to perform prolonged standing, repetitive bending, lifting, and substantial walking.
Willingness to support the café team when needed.
Ability to learn and follow loss-prevention procedures and de-escalation techniques.

Responsibilities

Welcome customers, answer questions, and help connect them with appropriate books and products.
Maintain an attractive, clean, and orderly store presentation, including book, gifting, toy, and other product displays.
Operate registers quickly, competently, and reliably while providing professional customer service.
Support receiving and unpacking deliveries, then shelve merchandise efficiently and accurately.
Use store technology and information tools, including registers, computers, tablets, programs, BookMaster, and other available resources.
Locate books and other products accurately using personal and colleagues’ knowledge and available tools.
Support the café team when needed.
Understand and follow loss-prevention procedures and de-escalation techniques; identify theft and seek support for problematic behavior or store issues.
Build knowledge of fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and Newsstand products.
Maintain store sections and backstock and present merchandise in an interesting and attractive manner.
Make effective book recommendations and help customers with their shopping throughout varied store sections.
Support sales objectives and products, including Our Monthly Picks, Book of the Year, Membership, preorders, and new releases.
Maintain reliable and punctual attendance, respond flexibly to store scheduling needs when able, and support colleagues.
Comply with company policies and procedures.
Work in other stores when able and needed to support the wider Cluster.

Benefits

Employee discount
Employee Assistance Program (EAP)
Sick pay
Paid time off, including paid maternity and parental leave (for employees scheduled 20 or more hours per week)
Company-paid holidays (for employees scheduled 20 or more hours per week)
Transit benefit (for employees scheduled 20 or more hours per week)
401(k) with company match (for employees scheduled 20 or more hours per week)
Medical, dental, and vision coverage (for employees scheduled 30 or more hours per week)
Healthcare and dependent-care spending accounts (for employees scheduled 30 or more hours per week)
Disability benefits (for employees scheduled 30 or more hours per week)
Life insurance (for employees scheduled 30 or more hours per week)
Tuition reimbursement (for employees scheduled 30 or more hours per week)