Bookseller - Temporary

Barnes & Noble•Lancaster, PA

5d•Onsite

About The Position

A Bookseller is an integral member of the Barnes & Noble bookselling team, welcoming customers, answering questions, and helping readers find suitable books and other products. The role also supports store operations by maintaining attractive displays, unpacking and shelving deliveries, keeping the store tidy, and operating registers with friendly, professional service. Booksellers learn and demonstrate the operational skills needed to run the store, including using registers and other technology, merchandising books and other products, receiving and shelving deliveries, locating products with store information tools, supporting the café when needed, and following loss-prevention and de-escalation procedures. The position involves prolonged standing, repetitive bending, lifting, and extensive walking. Booksellers may also support other stores in the wider Cluster when able and needed. As they gain experience, Booksellers build knowledge across books and other store categories, maintain sections and backstock, make recommendations, and support sales objectives. The role offers a career path toward Senior Bookseller as skills develop. Employees must comply with company policies and procedures. Benefits vary by scheduled weekly hours and location; listed benefits include employee discount, EAP, sick pay, and, at applicable hour thresholds, paid time off, paid maternity and parental leave, company-paid holidays, transit, 401(k) with company match, health-related benefits, disability benefits, life insurance, and tuition reimbursement.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs when able, including availability for a store that is open early mornings to late evenings, every day, including weekends and most holidays.
A positive, willing, hardworking, and reliable approach to assigned tasks.
A supportive and considerate approach to colleagues and a cheerful, helpful approach to customers.
Aptitude and willingness to learn new skills and store knowledge.
Ability to use varied technology, including registers, computers, tablets, programs, and other tools comfortably and efficiently.
Ability to perform prolonged standing, repetitive bending, lifting, and extensive walking.
Willingness to support the café team when needed.
Ability to understand and follow loss-prevention procedures and de-escalation techniques.

Responsibilities

Welcome customers, answer questions, and help them find appropriate books and other products.
Maintain attractive store presentation, including merchandising books, gifts, toys, and other product categories.
Unpack and receive deliveries, and shelve products efficiently and accurately.
Keep the store and displays tidy and clean.
Operate registers quickly, competently, and reliably while providing professional customer service.
Use registers, computers, tablets, programs, BookMaster, and other available information tools comfortably and efficiently.
Find books and other products accurately using personal knowledge, colleagues, and store information tools.
Support the café team when needed.
Follow loss-prevention procedures and de-escalation techniques; identify theft and seek support for problematic behavior or issues.
Build knowledge of fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music, movies, and Newsstand products.
Maintain store sections and backstock and help customers with shopping.
Make effective book recommendations and support sales objectives, including Our Monthly Picks, Book of the Year, Membership, preorders, key products, and new releases.
Maintain reliable and punctual attendance and be flexible in responding to store scheduling needs when able.
Support colleagues and contribute to the wider store team, including other stores in the Cluster when able and needed.
Comply with company policies and procedures.