Bookseller - Temporary

Barnes & Noble•Chesapeake, VA

20d•Onsite

About The Position

A Bookseller is an integral member of the Barnes & Noble bookselling team, welcoming customers, answering questions, and helping readers find suitable books and products. The role also contributes to the store’s appearance and efficient operation by maintaining displays, unpacking and shelving deliveries, and operating registers in a friendly and professional manner. Booksellers are expected to demonstrate reliable attendance, flexibility when scheduling gaps arise, a positive and energetic approach to work, consideration for colleagues, cheerful customer service, and a willingness to learn. They receive training in store operations and are expected to become proficient in using technology and registers, merchandising and maintaining store sections, receiving and shelving products, locating items with available resources, supporting the café when needed, and following loss-prevention and de-escalation procedures. The position involves physical activity, including prolonged standing, repetitive bending, lifting, and extensive walking. Booksellers may also work at other stores when able and when needed to support the wider Cluster. With experience, they build knowledge across books and other product categories, maintain sections and backstock, make recommendations, and support sales objectives. As they master the role’s skills, Booksellers are expected to advance to Senior Bookseller. Employees must comply with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs when able; the store is open from early mornings to late evenings every day, including weekends and most holidays.
Positive, energetic, hardworking, and reliable approach to assigned tasks.
Supportive and considerate conduct toward colleagues.
Cheerful, helpful customer service.
Aptitude and willingness to learn new skills and acquire knowledge.
Ability to use varied technology, including registers, computers, tablets, programs, and other tools comfortably and efficiently.
Ability to perform prolonged standing, repetitive bending, lifting, and extensive walking.
Willingness to support the café team and to follow loss-prevention and de-escalation procedures.

Responsibilities

Welcome customers, answer questions, and help them find books and other products.
Maintain attractive store presentation, displays, cleanliness, and merchandising across books and other product categories.
Unpack deliveries, receive products, and shelve items accurately and efficiently.
Operate registers quickly, reliably, and professionally.
Use registers, computers, tablets, programs, BookMaster, and other available information tools to perform store tasks and locate products.
Support the café team when needed.
Follow loss-prevention procedures and de-escalation techniques; identify theft or problematic behavior and seek support as appropriate.
Build knowledge of fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and Newsstand products.
Maintain store sections and backstock and present books and other products in an interesting and attractive manner.
Make effective book and product recommendations to customers.
Support sales objectives and initiatives, including Our Monthly Picks, Book of the Year, Membership, preorders, key products, and new releases.
Provide reliable attendance, respond flexibly to store scheduling needs when able, and support colleagues.
Work at other stores when able and needed to support the wider Cluster.
Comply with company policies and procedures.