Bookseller - Temporary

Barnes & Noble•Rochester, NY

21d•$16•Onsite

About The Position

A Barnes & Noble Bookseller is an integral member of the bookstore team, welcoming customers, answering questions, and helping readers find books and other products. The role also supports the store’s presentation and daily operations by unpacking and shelving deliveries, maintaining displays, and operating registers to provide quick, professional service. Booksellers are expected to demonstrate reliable attendance, flexibility to meet store scheduling needs, a positive and energetic approach to assigned work, consideration for colleagues, cheerful customer service, and a willingness to learn. They are trained to use store technology, maintain merchandise presentation and cleanliness, operate registers, receive and shelve deliveries, locate products using available information tools, assist the café team when needed, and follow loss-prevention and de-escalation procedures. The position involves physical activity, including prolonged standing, repetitive bending, lifting, and extensive walking. Booksellers may work in other stores when able and when needed to support the wider Cluster. As they gain experience, they develop knowledge of books and other store product categories, maintain sections and backstock, make recommendations, and support sales objectives. With mastery of the role’s skills, Booksellers are expected to advance to Senior Bookseller. Employees must comply with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including availability for a store that operates early mornings through late evenings, every day, including weekends and most holidays.
Positive, energetic, and reliable approach to assigned work.
Supportive and considerate conduct toward colleagues.
Cheerful, helpful customer service.
Aptitude and willingness to learn new skills and store knowledge.
Ability to use technology comfortably and efficiently.
Ability to perform prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help them find suitable books and other products.
Maintain attractive store presentation, merchandising, displays, and cleanliness.
Operate registers quickly, competently, and reliably.
Support the receiving and unpacking of deliveries and accurately shelve merchandise.
Use registers, computers, tablets, programs, BookMaster, and other information tools to serve customers and locate products.
Support the café team when needed.
Understand and follow loss-prevention procedures and de-escalation techniques; identify theft and seek support for problematic behavior or store issues.
Build knowledge of fiction, nonfiction, children's books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and Newsstand products.
Maintain product sections and backstock and present books and other merchandise attractively.
Make effective book recommendations and help customers with their shopping.
Support sales objectives and promote featured products, including Our Monthly Picks, Book of the Year, Membership, preorders, and new releases.
Maintain reliable and punctual attendance and help fill scheduling gaps when able.
Comply with company policies and procedures.

Benefits

Employee discount
Employee Assistance Program (EAP)
Sick pay
Paid time off, including paid maternity and parental leave (for employees scheduled 20 or more hours per week)
Company-paid holidays (for employees scheduled 20 or more hours per week)
401(k) with company match (for employees scheduled 20 or more hours per week)
Transit benefits (for employees scheduled 20 or more hours per week)
Comprehensive medical, dental, and vision benefits (for employees scheduled 30 or more hours per week)
Healthcare and dependent care spending accounts (for employees scheduled 30 or more hours per week)
Disability benefits (for employees scheduled 30 or more hours per week)
Life insurance (for employees scheduled 30 or more hours per week)
Tuition reimbursement (for employees scheduled 30 or more hours per week)