Bookseller - Temporary

Barnes & Noble•Hyannis, MA

21d•Onsite

About The Position

A Barnes & Noble Bookseller is an integral member of the bookselling team, welcoming customers, answering questions, and helping them find suitable books and products. The role also supports the efficient operation and attractive presentation of the store by unpacking and shelving deliveries, tidying displays, and serving customers at the register. Booksellers are expected to be cheerful, helpful, reliable, punctual, flexible, supportive of colleagues, willing to learn, and enthusiastic about bookselling. Booksellers are trained to use store technology and tools; maintain book, gifting, toy, and other product displays; operate registers; receive and shelve deliveries; locate products using their own knowledge, colleagues, BookMaster, and available information tools; assist the café team when needed; and follow loss-prevention and de-escalation procedures. The work involves prolonged standing, repetitive bending, lifting, and frequent walking. Booksellers may also support other stores in the Cluster when able and needed. As they develop, Booksellers build knowledge across fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and newsstand products. They use that knowledge to maintain sections and backstock, help customers, make recommendations, and support sales objectives and new releases. Employees who demonstrate mastery are expected to advance to Senior Bookseller. The role requires compliance with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including availability to fill gaps when able.
A positive, purposeful, energetic, and reliable approach to assigned work.
Consideration and support for colleagues and a cheerful, helpful approach to customers.
Aptitude and willingness to learn new skills and store knowledge.
Ability to use varied technology, including registers, computers, tablets, programs, and other tools comfortably and efficiently.
Ability to perform prolonged standing, repetitive bending, lifting, and frequent walking.
Willingness to support the café team when needed.
Ability to understand and follow loss-prevention procedures and de-escalation techniques.

Responsibilities

Welcome customers, answer questions, and help connect them with appropriate books and products.
Maintain attractive store presentation, including tidying displays and merchandising books and other products.
Unpack and shelve deliveries, and maintain sections and backstock.
Operate registers quickly, reliably, and professionally.
Use store technology, BookMaster, and other information tools to locate products accurately.
Support the café team when needed.
Follow loss-prevention procedures, identify theft or problematic behavior, and seek support using de-escalation techniques.
Build knowledge of books and other store product categories to make recommendations and help customers shop.
Support sales objectives, including Monthly Picks, Book of the Year, Membership, preorders, products, and new releases.
Maintain reliable and punctual attendance, fill scheduling gaps when able, and support colleagues.
Comply with company policies and procedures.
Support other stores in the Cluster when able and needed.