Bookseller - Temporary

Barnes & Noble•West Lebanon, NH

About The Position

A Bookseller is an integral member of the bookselling team, welcoming customers, answering questions, and helping readers find suitable books and products. The role also supports the store’s presentation and daily operations by unpacking and shelving deliveries, maintaining displays, and serving customers at the register. Booksellers are expected to demonstrate reliable attendance, flexibility in responding to store scheduling needs, a positive and dependable work approach, consideration for colleagues, cheerful customer service, and willingness to learn. They work as part of a busy team and are trained to become proficient in store operations, merchandising, register use, receiving and shelving, product discovery, café support, loss prevention, and de-escalation. As experience grows, Booksellers develop knowledge across books and other store categories, use that knowledge to maintain sections and backstock, make recommendations, and support sales objectives and new releases. The position may involve working in other stores when needed and when the employee is able. Booksellers are expected to comply with company policies and procedures. With mastery of the role’s skills, they are expected to advance to Senior Bookseller.

Requirements

Maintain reliable and punctual attendance for scheduled shifts.
Be flexible and responsive to store needs, including filling scheduling gaps when able.
Approach assigned tasks positively, purposefully, energetically, and reliably.
Be supportive and considerate of colleagues and helpful to the team.
Provide cheerful, helpful customer service.
Show aptitude and willingness to learn new skills and acquire store knowledge.
Be comfortable and efficient using varied technology, including registers, computers, tablets, programs, and other tools.
Develop proficiency in merchandising, visual merchandising, register operation, receiving and shelving, product lookup, café support, loss prevention, and de-escalation.
Perform physical activity including prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help them find books and other products.
Maintain the attractive presentation and cleanliness of the store, including book, gifting, toy, and other product displays.
Unpack and receive deliveries and shelve products efficiently and accurately.
Operate the register quickly, competently, and reliably.
Use store technology and information tools, including registers, computers, tablets, programs, and BookMaster.
Support the café team when needed.
Understand and follow loss prevention procedures and de-escalation techniques; identify theft or problematic behavior and seek support as appropriate.
Develop knowledge of fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and Newsstand.
Use product knowledge to maintain sections and backstock, make customer recommendations, and help customers shop.
Support sales objectives, including Our Monthly Picks, Book of the Year, Membership, preorders, key products, and new releases.
Comply with company policies and procedures.
Work in other stores when able and when needed to support the wider Cluster.