Bookseller - Temporary

Barnes & Noble•Wilmington, NC

5d•Onsite

About The Position

A Bookseller is an integral member of the Barnes & Noble bookselling team, welcoming customers, answering questions, and helping readers find suitable books and products. The role also supports the store’s day-to-day operation by maintaining attractive displays, unpacking and shelving deliveries, keeping sections tidy, and serving customers efficiently and professionally at the register. Booksellers are expected to demonstrate reliability, punctuality, flexibility, a positive and energetic approach to work, consideration for colleagues, cheerful customer service, and willingness to learn. They receive training in store operations and are expected to become proficient with technology, merchandising, registers, receiving and shelving, product searches, café support when needed, loss prevention procedures, and de-escalation techniques. As their knowledge develops, Booksellers help maintain and merchandise book sections and other product areas, recommend books, and support sales objectives and new releases. The position involves physical activity, including prolonged standing, repetitive bending, lifting, and extensive walking. Booksellers may work in other stores when able and when needed to support the wider Cluster. The stated next career-path step is Senior Bookseller.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including availability to fill gaps when able.
A positive, energetic, hardworking, and reliable approach to assigned tasks.
A supportive and considerate approach to colleagues.
Cheerful, helpful customer service.
Aptitude and willingness to learn new skills and store knowledge.
Ability to use technology such as registers, computers, tablets, programs, and other tools comfortably and efficiently.
Ability to perform physical work involving prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help connect readers with books and other products.
Maintain attractive store displays, merchandise and tidy product sections, and help keep the store clean.
Unpack deliveries and shelve products efficiently and accurately.
Operate registers quickly, reliably, and professionally.
Use store technology and information tools, including registers, computers, tablets, programs, and BookMaster.
Find books and other products accurately using personal knowledge, colleagues, BookMaster, and available information tools.
Support the café team when needed.
Understand and follow loss prevention procedures and de-escalation techniques; identify theft and seek support for problematic behavior or issues.
Develop knowledge of fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and Newsstand products.
Maintain sections and backstock and present products in an attractive manner.
Make book recommendations and help customers throughout varied store sections.
Support sales objectives and products, including Our Monthly Picks, Book of the Year, Membership, preorders, and new releases.
Maintain reliable attendance, be punctual for scheduled shifts, and fill scheduling gaps when able.
Support colleagues and comply with company policies and procedures.