Bookseller - Temporary

Barnes & Noble•Kahului, HI

23d•$16

About The Position

A Bookseller is an integral member of the Barnes & Noble bookselling team, welcoming customers, answering questions, and helping readers find suitable titles and products. The role also supports the attractive presentation and efficient operation of the store by unpacking and shelving deliveries, maintaining displays, and serving customers at the register. Booksellers are expected to demonstrate reliable attendance, flexibility, a positive and supportive approach, cheerful customer service, willingness to learn, and enthusiasm for bookselling. Booksellers learn and perform operational duties including using store technology, maintaining merchandise presentation and cleanliness, operating registers, receiving and shelving deliveries, locating products with store resources, assisting the café team when needed, and following loss-prevention and de-escalation procedures. The position involves prolonged standing, repetitive bending, lifting, and extensive walking. Employees may support other stores in the wider Cluster when able and needed. As their knowledge develops, Booksellers build familiarity with books and other store categories, maintain sections and backstock, make customer recommendations, and support sales objectives and new releases. They are expected to comply with company policies and procedures. With demonstrated mastery, Booksellers are expected to advance to Senior Bookseller.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including the ability to fill scheduling gaps when possible.
Positive, energetic, and reliable approach to assigned work.
Supportive and considerate approach to colleagues.
Cheerful, helpful customer service.
Aptitude and willingness to learn new skills and acquire knowledge of the store.
Comfort using varied technology, including registers, computers, tablets, programs, and other tools.
Physical ability to perform prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help connect readers with appropriate titles and products.
Maintain attractive store presentation, displays, and cleanliness, including book, gifting, toy, and other product areas.
Operate the register quickly, reliably, and professionally.
Support receiving and unpacking deliveries and accurately shelve merchandise.
Use store technology and information tools, including BookMaster, to locate books and other products.
Support the café team when needed.
Follow loss-prevention procedures and de-escalation techniques; identify theft and seek support for problematic behavior or store issues.
Build knowledge of books across fiction, nonfiction, and children’s categories and use it to maintain sections and recommend books to customers.
Develop expertise in educational toys and games, specialty games, hobbies and collectibles, music and movies, and Newsstand; maintain sections and backstock and assist customers.
Support sales objectives, products, and new releases, including Our Monthly Picks, Book of the Year, Membership, and preorders.
Support other stores in the wider Cluster when able and needed.
Comply with company policies and procedures.