Bookseller - Temporary

Barnes & Noble•Ithaca, NY

10d•Onsite

About The Position

A Bookseller is an integral member of the Barnes & Noble bookselling team, welcoming customers, answering questions, and helping readers find suitable books and other products. The role also supports the effective running and attractive presentation of the store by maintaining displays, unpacking and shelving deliveries, and serving customers at the register. Booksellers are expected to work cheerfully, reliably, flexibly, and supportively with customers and colleagues, learn new skills, and enjoy bookselling. Booksellers are trained to use store technology and tools, maintain merchandise presentation and cleanliness across books and other product categories, operate registers, receive and shelve deliveries, locate products using available resources, support the café when needed, and follow loss-prevention and de-escalation procedures. Work may also involve supporting other stores in the wider Cluster when able and needed. The role involves prolonged standing, repetitive bending, lifting, and extensive walking. As their knowledge develops, Booksellers build expertise across fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and Newsstand. They use that knowledge to maintain sections and backstock, make customer recommendations, and support sales objectives and new releases. Booksellers who master the role’s skills are expected to advance to Senior Bookseller. Employees must comply with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including potential shifts during early mornings, late evenings, weekends, and most holidays.
A positive, purposeful, energetic, and reliable approach to assigned work.
A supportive and considerate approach to colleagues.
A cheerful and helpful approach to customers.
Aptitude and willingness to learn new skills and acquire store knowledge.
Ability to use varied technology, including registers, computers, tablets, programs, and other tools comfortably and efficiently.
Ability to perform prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help them find appropriate books and products.
Maintain an attractive store presentation, including displays, merchandise sections, and cleanliness.
Unpack and receive deliveries, then shelve products efficiently and accurately.
Operate registers and provide quick, friendly, professional customer service.
Use store technology and information tools, including BookMaster, to locate products.
Support the café team when needed.
Follow loss-prevention procedures and de-escalation techniques; identify theft or concerning behavior and seek support as appropriate.
Build knowledge of books and other store categories to maintain sections and backstock, help customers, and make recommendations.
Support sales objectives, including Our Monthly Picks, Book of the Year, Membership, preorders, products, and new releases.
Work flexibly with colleagues and, when able and needed, support other stores in the Cluster.
Comply with company policies and procedures.

Benefits

Employee discount
Employee Assistance Program (EAP)
Sick pay
Paid time off, including paid maternity and parental leave, for employees scheduled 20 hours or more per week
Company-paid holidays for employees scheduled 20 hours or more per week
Transit benefits for employees scheduled 20 hours or more per week
401(k) with company match for employees scheduled 20 hours or more per week
Comprehensive medical, dental, and vision benefits for employees scheduled 30 hours or more per week
Healthcare and dependent care spending accounts for employees scheduled 30 hours or more per week
Disability benefits for employees scheduled 30 hours or more per week
Life insurance for employees scheduled 30 hours or more per week
Tuition reimbursement for employees scheduled 30 hours or more per week