Bookseller - Temporary

Barnes & Noble•Boulder, CO

About The Position

A Barnes & Noble Bookseller is an integral member of the bookstore team, welcoming customers, answering questions, and helping readers find suitable books and products. The Bookseller also contributes to the store’s daily operations by maintaining attractive displays, unpacking and shelving deliveries, keeping the store clean and organized, and serving customers at the register. The role includes supporting the café team when needed and may involve working at other stores in the wider cluster when able and required. Booksellers are expected to demonstrate reliable attendance, flexibility, a positive and energetic approach, consideration for colleagues, cheerful customer service, and willingness to learn. They receive training and are expected to develop proficiency in store technologies, merchandising, register operation, receiving and shelving, product lookup, loss prevention, and de-escalation. With experience, Booksellers build knowledge across books and other store categories, maintain sections and backstock, make recommendations, and support sales initiatives. As they master the role’s skills, they are expected to advance to Senior Bookseller. Employees must comply with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store needs, including filling scheduling gaps when able.
A positive, energetic, and reliable approach to assigned work.
A supportive and considerate approach to colleagues.
Cheerful, helpful customer service.
Aptitude and willingness to learn new skills and knowledge.
Ability to perform prolonged standing, repetitive bending, lifting, and extensive walking.
Willingness to use varied technology, including registers, computers, and tablets, comfortably and efficiently.

Responsibilities

Welcome customers, answer questions, and help connect them with appropriate books and products.
Maintain attractive store presentation, cleanliness, and displays, including merchandising in books, gifting, toys, and other product categories.
Operate registers efficiently and provide quick, friendly, professional customer service.
Support receiving and unpacking deliveries, then shelve products accurately and efficiently.
Use store technology and available information tools to locate books and other products.
Support the café team when needed.
Follow loss prevention procedures, identify theft or problematic behavior, and seek support while using de-escalation techniques.
Build knowledge of fiction, nonfiction, children’s books, Educational Toys and Games, Specialty Games, Hobby and Collectibles, music and movies, and Newsstand products.
Maintain store sections and backstock and make effective product recommendations to customers.
Support sales objectives and initiatives, including Our Monthly Picks, Book of the Year, Membership, preorders, key products, and new releases.
Maintain reliable and punctual attendance, be flexible in responding to store scheduling needs, and support colleagues.
Comply with company policies and procedures.