Bookseller - Temporary

Barnes & Noble•Norman, OK

20d•Onsite

About The Position

A Bookseller is an integral member of the bookselling team, welcoming customers, answering questions, and helping readers find appropriate titles and products. The role also supports the efficient operation and attractive presentation of the store by unpacking and shelving deliveries, maintaining displays, and serving customers at registers. Booksellers are expected to demonstrate reliable attendance, flexibility in responding to store scheduling needs, a positive and energetic approach to work, consideration for colleagues, cheerful customer service, willingness to learn, and enthusiasm for bookselling. They will learn and perform operational duties including using store technology, merchandising books and other products, operating registers, receiving and shelving deliveries, locating products using available tools, assisting the café team when needed, and following loss-prevention and de-escalation procedures. The work involves prolonged standing, repetitive bending, lifting, and extensive walking. A Bookseller may work in other stores when able and when needed to support the wider Cluster. With experience, Booksellers develop product and book knowledge, maintain sections and backstock, recommend books, help customers shop, and support sales objectives. As they demonstrate mastery of the role, they are expected to advance to Senior Bookseller. The role requires compliance with company policies and procedures.

Requirements

Maintain reliable and punctual attendance for scheduled shifts.
Be flexible and responsive to store scheduling needs, including filling scheduling gaps when able.
Bring a positive, energetic, hardworking, and reliable approach to assigned tasks.
Be supportive and considerate of colleagues.
Provide cheerful, helpful customer service.
Show aptitude and willingness to learn new skills and knowledge.
Be comfortable and efficient using registers, computers, tablets, programs, and other tools.
Perform prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help them find suitable books and other products.
Maintain the attractive presentation and cleanliness of the store, including book, gifting, toy, and other product displays.
Operate registers quickly, competently, and reliably.
Support the receiving and unpacking of deliveries and accurately shelve products.
Use store technology and information tools, including BookMaster, to locate books and products.
Support the café team when needed.
Follow loss-prevention procedures, identify theft and problematic behavior, and seek support or use de-escalation techniques as appropriate.
Build knowledge of fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music, movies, and Newsstand products.
Maintain sections and backstock effectively and present books and other products attractively.
Recommend books and assist customers throughout the store.
Support sales objectives and products, including Monthly Picks, Book of the Year, Membership, preorders, and new releases.
Comply with company policies and procedures.
Work in other stores when able and needed to support the wider Cluster.