Bookseller - Temporary

Barnes & Noble•Dedham, MA

27d•Onsite

About The Position

A Bookseller is an integral member of the bookstore team, welcoming customers, answering questions, and helping readers find suitable books and products. The role also supports the store’s presentation and daily operations by unpacking and shelving deliveries, maintaining displays, and operating registers to provide quick, friendly, professional service. Booksellers are expected to demonstrate reliable attendance, flexibility in responding to store scheduling needs, a positive and energetic approach to assigned work, consideration and support for colleagues, cheerful customer service, and willingness to learn. The position requires mastering operational competencies, including using store technology, merchandising, cashiering, receiving and shelving deliveries, locating products, helping the café team when needed, and following loss-prevention and de-escalation procedures. As experience grows, Booksellers build knowledge across books and other store categories, use that knowledge to maintain sections and backstock, make customer recommendations, and support sales objectives and new releases. The role requires physical activity, including prolonged standing, repetitive bending, lifting, and extensive walking. Employees may work at other stores when able and when needed to support the wider Cluster. Booksellers are expected to comply with company policies and procedures and may progress to Senior Bookseller as they develop mastery of the role’s skills.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs; the store is open early mornings to late evenings every day, including weekends and most holidays.
Positive, purposeful, energetic, and reliable approach to assigned work.
Supportive and considerate conduct toward colleagues.
Cheerful, helpful customer-service approach.
Aptitude and willingness to learn new skills and knowledge.
Ability to perform prolonged standing, repetitive bending, lifting, and extensive walking.
Willingness to support the café team and, when able and needed, other stores in the Cluster.

Responsibilities

Welcome customers, answer questions, and help connect readers with appropriate titles and products.
Maintain attractive store presentation, displays, cleanliness, and efficient store operations.
Unpack and shelve deliveries and maintain sections and backstock accurately.
Operate registers quickly, competently, and professionally.
Use store technology and information tools, including registers, computers, tablets, programs, BookMaster, and other available tools, to locate products and support store work.
Develop and apply merchandising and visual merchandising skills across books, gifting, toys, and other product categories.
Support the café team when needed.
Understand and follow loss-prevention procedures and de-escalation techniques; identify theft or problematic behavior and seek support as needed.
Build knowledge of fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and Newsstand products.
Maintain book and other product sections and present merchandise in an interesting and attractive manner.
Make effective recommendations to customers and share product knowledge with customers and colleagues.
Support sales objectives, including Monthly Picks, Book of the Year, Membership, preorders, key products, and new releases.
Maintain reliable and punctual attendance, fill scheduling gaps when able, and support other stores in the Cluster when able and needed.
Comply with company policies and procedures.

Benefits

Employee discount
Employee Assistance Program (EAP)
Sick pay
Paid time off, including paid maternity and parental leave (for schedules of 20 hours per week or more)
Company-paid holidays (for schedules of 20 hours per week or more)
Transit benefit (for schedules of 20 hours per week or more)
401(k) with company match (for schedules of 20 hours per week or more)
Comprehensive medical, dental, and vision benefits (for schedules of 30 hours per week or more)
Healthcare and dependent care spending accounts (for schedules of 30 hours per week or more)
Disability benefits (for schedules of 30 hours per week or more)
Life insurance (for schedules of 30 hours per week or more)
Tuition reimbursement (for schedules of 30 hours per week or more)