Bookseller - Temporary

Barnes & Noble•Chino Hills, CA

20d•Onsite

About The Position

A Bookseller is an integral member of the bookselling team, welcoming customers, answering questions, and helping readers find suitable titles and products. The role also supports attractive store presentation and efficient operations by unpacking and shelving deliveries, maintaining displays, and operating registers in a quick, friendly, and professional manner. Booksellers are expected to demonstrate reliable attendance, flexibility in responding to store scheduling needs, a positive and energetic approach to work, consideration for colleagues, cheerful customer service, and a willingness to learn. The role requires learning operational competencies such as using store technology, merchandising and maintaining product sections, processing transactions, handling deliveries, locating products, assisting the café team when needed, and following loss-prevention and de-escalation procedures. As experience develops, Booksellers build knowledge across books and other store categories, maintain sections and backstock, make recommendations, and support sales objectives and new releases. The role involves physical activity, including prolonged standing, repetitive bending, lifting, and considerable walking. Employees may work in other stores when able and when needed to support the wider Cluster. Booksellers are expected to comply with company policies and procedures and may advance to Senior Bookseller as they develop and demonstrate mastery of the role’s skills.

Requirements

Maintain reliable and punctual attendance for scheduled shifts.
Be flexible and responsive to store scheduling needs, including filling scheduling gaps when able.
Bring a positive, willing, energetic, and reliable approach to assigned tasks.
Be supportive and considerate of colleagues and helpful to the team.
Provide cheerful, helpful customer service.
Demonstrate aptitude and willingness to learn new skills and knowledge.
Be comfortable using varied technology, including registers, computers, tablets, programs, and other tools.
Perform physical work involving prolonged standing, repetitive bending, lifting, and a lot of walking.

Responsibilities

Welcome customers, answer questions, and help connect them with appropriate titles and products.
Maintain attractive store presentation, including displays, cleanliness, merchandising, and product sections.
Unpack and receive deliveries and shelve products efficiently and accurately.
Operate registers quickly, reliably, and professionally.
Use registers, computers, tablets, programs, and other tools comfortably and efficiently.
Support the café team when needed.
Follow loss-prevention procedures and de-escalation techniques; identify theft and seek support for problematic behavior and store issues.
Build knowledge of fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and Newsstand products.
Maintain sections and backstock effectively and present books and other products attractively.
Make effective book recommendations and help customers with their shopping.
Support sales objectives and products, including Our Monthly Picks, Book of the Year, Membership, preorders, and new releases.
Comply with company policies and procedures.
Support other stores in the wider Cluster when able and needed.