Bookseller - Temporary

Barnes & Noble•Charlotte, NC

28d•Onsite

About The Position

A Barnes & Noble Bookseller is an integral member of the bookselling team, welcoming customers, answering questions, and helping them find suitable books and products. Booksellers also maintain attractive store displays and support efficient bookstore operations by unpacking and shelving deliveries, tidying displays, and serving customers at the register. They are expected to demonstrate reliable attendance, flexibility, a positive and energetic approach, consideration for colleagues, cheerful customer service, willingness to learn, and enjoyment of bookselling. Booksellers are trained to use store technology and registers, maintain merchandising and visual presentation across books and other product categories, receive and shelve deliveries, locate products using store resources, assist the café team when needed, and follow loss-prevention and de-escalation procedures. The role involves prolonged standing, repetitive bending, lifting, and extensive walking. Booksellers may work at other stores within the Cluster when able and needed. As they gain experience, Booksellers build knowledge across fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music, movies, and newsstand. They use this knowledge to maintain sections and backstock, make customer recommendations, and support sales objectives and new releases. With demonstrated mastery, Booksellers are expected to advance to Senior Bookseller. Employees must comply with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs; the store is open early mornings through late evenings every day, including weekends and most holidays.
Positive, energetic, hardworking, and reliable approach to assigned tasks.
Supportive and considerate conduct toward colleagues.
Cheerful, helpful customer service.
Aptitude and willingness to learn new skills and store knowledge.
Comfort and efficiency using technology, including registers, computers, tablets, programs, and other tools.
Ability to perform physical activities including prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help connect readers with books and other products.
Maintain attractive store presentation, including book, gifting, toy, and other merchandise displays; keep the store clean and tidy.
Unpack deliveries and accurately shelve books and other products.
Operate registers quickly, competently, and courteously.
Use store technology and information tools, including computers, tablets, programs, BookMaster, and other tools, to locate products and perform work efficiently.
Support the café team when needed.
Follow loss-prevention procedures and de-escalation techniques; identify theft and seek support for problematic behavior or store issues.
Develop knowledge of books and other store product categories, maintain sections and backstock, and make recommendations to customers.
Support sales objectives and promote products and initiatives such as Monthly Picks, Book of the Year, Membership, preorders, and new releases.
Maintain reliable and punctual attendance, fill scheduling gaps when able, and support colleagues.
Work at other stores within the Cluster when able and needed.
Comply with company policies and procedures.