Bookseller - Temporary

Barnes & Noble•Cape Girardeau, MO

25d

About The Position

A Bookseller is an integral member of the Barnes & Noble bookselling team, welcoming customers, answering questions, and helping readers find suitable books and products. The role also supports the store’s presentation and efficient operation by unpacking and shelving deliveries, maintaining displays, and serving customers at the register. Booksellers are expected to work positively and reliably, support colleagues, remain helpful and cheerful with customers, learn new skills, and enjoy bookselling. Booksellers are trained and expected to become proficient with store technology, merchandising, visual presentation, register operations, receiving and shelving deliveries, product searches, café support when needed, and loss-prevention and de-escalation procedures. The work involves physical activity, including prolonged standing, repetitive bending, lifting, and extensive walking. Booksellers may also support other stores in the wider Cluster when able and needed. As experience grows, Booksellers build knowledge across books and other store categories, maintain sections and backstock, make recommendations, and help customers shop. They also support sales objectives and share product knowledge with customers and colleagues. The role complies with company policies and procedures. As Booksellers master the role’s skills, they are expected to advance to Senior Bookseller.

Requirements

Maintain reliable and punctual attendance for scheduled shifts.
Be flexible and responsive to store scheduling needs, including filling gaps when able; stores are open early mornings to late evenings every day, including weekends and most holidays.
Approach work positively and willingly, completing assigned tasks purposefully, energetically, and reliably.
Be supportive and considerate of colleagues and helpful to customers.
Show aptitude and willingness to learn new skills and acquire store knowledge.
Become proficient in the operational competencies of a Barnes & Noble bookseller.
Be able to perform physical work involving prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help connect them with appropriate books and products.
Maintain attractive store presentation and cleanliness, including merchandising displays and product sections.
Unpack and receive deliveries and shelve products accurately and efficiently.
Operate registers quickly, reliably, and professionally.
Use store technology, including registers, computers, tablets, programs, BookMaster, and other information tools.
Find books and other products accurately using personal knowledge, colleagues, BookMaster, and available information tools.
Support the café team when needed.
Follow loss-prevention procedures and de-escalation techniques; identify theft and seek support for problematic behavior or store issues.
Build knowledge of fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music, movies, and Newsstand products.
Maintain store sections and backstock and present books and other products in an interesting, attractive manner.
Make effective book and product recommendations to customers.
Support sales objectives and initiatives, including Our Monthly Picks, Book of the Year, Membership, preorders, key products, and new releases.
Support colleagues and, when able and needed, other stores in the wider Cluster.
Comply with company policies and procedures.