Bookseller - Temporary

Barnes & Noble•Vernon Hills, IL

20d•Onsite

About The Position

A Bookseller is an integral member of the Barnes & Noble bookselling team, welcoming customers, answering questions, and helping them find suitable books and other products. The role also supports the store’s presentation and efficient operation by maintaining displays, unpacking and shelving deliveries, and operating registers to provide professional customer service. Booksellers are expected to demonstrate reliable attendance, flexibility when scheduling gaps arise, a positive and dependable approach to work, consideration for colleagues, cheerful customer service, and a willingness to learn. They are trained to use store technology, maintain merchandising and visual presentation, operate registers, process deliveries, locate products using available tools, assist the café team when needed, and follow loss-prevention and de-escalation procedures. The role involves prolonged standing, repetitive bending, lifting, and extensive walking. Booksellers may also support other stores in the wider Cluster when able and needed. As they gain experience, Booksellers build knowledge of books and other store categories, maintain sections and backstock, make recommendations, and support sales objectives and new releases. The position provides a path to Senior Bookseller as the employee develops and demonstrates mastery of the role’s skills. Employees must comply with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including availability across early mornings, late evenings, weekends, and most holidays.
A positive, purposeful, energetic, and reliable approach to assigned work.
Consideration for colleagues and willingness to help others on the team.
Cheerful, helpful customer service.
Aptitude and willingness to learn new skills and store knowledge.
Ability to use varied technology, including registers, computers, tablets, programs, and other tools comfortably and efficiently.
Ability to perform physical activities including prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and connect readers with appropriate titles and products.
Maintain attractive store presentation, displays, and cleanliness, including book and other product sections.
Unpack and receive deliveries and shelve products efficiently and accurately.
Operate registers quickly, competently, and reliably.
Use registers, computers, tablets, programs, BookMaster, and other information tools to support store operations and locate products.
Support the café team when needed.
Follow loss-prevention procedures and de-escalation techniques; identify theft or problematic behavior and seek support when appropriate.
Build knowledge of fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and newsstand products.
Maintain sections and backstock and help customers with shopping and product recommendations.
Support sales objectives, including Our Monthly Picks, Book of the Year, Membership, preorders, key products, and new releases.
Maintain reliable and punctual attendance and, when able, help fill scheduling gaps and support other stores in the Cluster.
Comply with company policies and procedures.