Bookseller - Temporary

Barnes & Noble•Richmond, VA

5d•Onsite

About The Position

A Barnes & Noble Bookseller is a member of the bookselling team who welcomes customers, answers questions, and helps readers find suitable books and other products. The role also supports bookstore operations by maintaining attractive displays, unpacking and shelving deliveries, tidying the store, and operating registers in a quick, friendly, and professional manner. Booksellers are expected to be reliable, punctual, positive, flexible in responding to store scheduling needs, considerate teammates, cheerful and helpful with customers, willing to learn, and enthusiastic about bookselling. They work as part of a busy team and are trained to develop operational and merchandising skills, use store technology, support receiving and shelving, assist customers in locating products, support the café when needed, and follow loss-prevention and de-escalation procedures. The position involves prolonged standing, repetitive bending, lifting, and extensive walking. Employees may work in other stores when able and when needed to support the wider Cluster. As they gain experience, Booksellers build knowledge of books and other store categories, maintain sections and backstock, make recommendations, and support sales objectives and new releases. The role offers a development path toward Senior Bookseller as the employee demonstrates mastery of the role’s skills. Booksellers must comply with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store needs, including filling scheduling gaps when able; stores are open early mornings through late evenings, including weekends and most holidays.
Positive, purposeful, energetic, and reliable approach to assigned work.
Considerate and supportive teamwork.
Cheerful, helpful customer service.
Aptitude and willingness to learn new skills and knowledge.
Comfort using varied technology, including registers, computers, tablets, programs, and other tools.
Ability to perform physical activity including prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help connect readers with books and other products.
Maintain attractive store presentation, cleanliness, displays, and product sections.
Unpack and receive deliveries and shelve products efficiently and accurately.
Operate registers to serve customers quickly and reliably.
Use store technology and information tools, including registers, computers, tablets, programs, and BookMaster.
Support the café team when needed.
Follow loss-prevention procedures and de-escalation techniques; identify theft and seek support for problematic behavior or store issues.
Build knowledge of fiction, nonfiction, children’s books, and other store categories, including toys, games, hobbies, collectibles, music, movies, and newsstand products.
Maintain sections and backstock and present books and other products attractively.
Recommend books and products to customers throughout the store.
Support sales objectives and initiatives such as Monthly Picks, Book of the Year, Membership, preorders, and new releases.
Comply with company policies and procedures.
Provide support in other stores when able and needed to support the wider Cluster.