Bookseller - Temporary

Barnes & Noble•Mansfield, OH

About The Position

A Bookseller is an integral member of Barnes & Noble’s bookselling team, welcoming customers, answering questions, and helping readers find suitable books and products. The role also supports store presentation and operations by unpacking and shelving deliveries, maintaining displays, and operating registers while providing professional, friendly service. Booksellers are expected to demonstrate reliable attendance, flexibility in responding to store scheduling needs, a positive and energetic approach to work, consideration for colleagues, cheerful customer service, willingness to learn, and enjoyment of bookselling. They work as part of a busy team and are trained to perform operational tasks and develop knowledge of the store’s books and other product categories. Physical activity includes prolonged standing, repetitive bending, lifting, and extensive walking. Booksellers may work in other stores when able and when needed to support the wider Cluster. With experience, Booksellers are expected to deepen their bookselling knowledge, maintain and present store sections effectively, make recommendations, and support sales objectives. As they master the skills of the role, they are expected to advance to Senior Bookseller. Employees must comply with company policies and procedures. Benefits vary according to scheduled weekly hours and may vary by location or state regulations. Employees scheduled for fewer than 20 hours per week receive an employee discount, EAP, and sick pay. Employees scheduled for 20 to 29.99 hours receive those benefits plus paid time off, including paid maternity and parental leave, company-paid holidays, transit benefits, and a 401(k) with company match. Employees scheduled for 30 or more hours receive those benefits plus comprehensive medical, dental, and vision benefits, healthcare and dependent-care spending accounts, disability benefits, life insurance, and tuition reimbursement. Benefits are subject to the terms of the current plan and may change.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including the ability to fill scheduling gaps when able.
Positive, purposeful, energetic, and reliable approach to assigned work.
Considerate and supportive conduct toward colleagues.
Cheerful, helpful customer service.
Aptitude and willingness to learn new skills and store knowledge.
Comfort using varied technology and tools, including registers, computers, tablets, and programs.
Ability to perform physical activities including prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help them find appropriate books and products.
Maintain attractive store presentation, including book displays, gifting, toys, and other product categories.
Unpack deliveries, support receiving, and shelve products accurately and efficiently.
Operate registers quickly, competently, and reliably while providing friendly customer service.
Use store technology and information tools, including registers, computers, tablets, programs, and BookMaster.
Support the café team when needed.
Understand and follow loss prevention procedures and de-escalation techniques; identify theft or problematic behavior and seek support as appropriate.
Build knowledge of fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and Newsstand products.
Maintain store sections and backstock and present products in an interesting and attractive manner.
Make effective book and product recommendations to customers.
Support sales objectives and initiatives, including Our Monthly Picks, Book of the Year, Membership, preorders, key products, and new releases.
Support colleagues and, when able and needed, other stores in the wider Cluster.
Comply with company policies and procedures.