Bookseller - Temporary

Barnes & Noble•Holyoke, MA

21d•Onsite

About The Position

A Bookseller is an integral member of a Barnes & Noble bookstore team, welcoming customers, answering questions, and helping readers find suitable books and products. The role also supports the store’s presentation and daily operations by unpacking and shelving deliveries, maintaining displays, and serving customers at the register. Booksellers are expected to demonstrate reliable attendance, flexibility when scheduling needs arise, a positive and energetic approach to work, consideration for colleagues, and cheerful customer service. They should be willing to learn new skills and enjoy bookselling. The role includes training and proficiency in store technology, merchandising, operating registers, receiving and shelving deliveries, locating products using available information tools, supporting the café team when needed, and following loss prevention and de-escalation procedures. The position involves physical activity, including prolonged standing, repetitive bending, lifting, and extensive walking. Booksellers may work at other stores when able and when needed to support the wider Cluster. As they gain experience, they develop knowledge of books and other product categories, maintain store sections and backstock, make recommendations, and support sales objectives. Booksellers who master the role are expected to advance to Senior Bookseller. Employees must comply with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including the ability to fill scheduling gaps when able.
A positive, energetic, and dependable approach to assigned work.
A supportive and considerate attitude toward colleagues.
Cheerful, helpful customer service.
Aptitude and willingness to learn new skills and knowledge.
Comfort using varied technology, including registers, computers, tablets, programs, and other tools.
Ability to perform prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help them find appropriate books and products.
Maintain store presentation, displays, cleanliness, and merchandising across books and other product categories.
Unpack deliveries, receive stock, and shelve products efficiently and accurately.
Operate registers to provide quick, reliable, and friendly service.
Use store technology and available information tools, including BookMaster, to locate products.
Support the café team when needed.
Follow loss prevention procedures and de-escalation techniques, identify theft or problematic behavior, and seek support when needed.
Build knowledge of fiction, nonfiction, children's books, and other store categories to maintain sections and backstock and assist customers.
Make effective book and product recommendations and support sales objectives, including Monthly Picks, Book of the Year, Membership, preorders, and new releases.
Maintain reliable and punctual attendance, fill scheduling gaps when able, and support colleagues.
Comply with company policies and procedures.