Bookseller - Temporary

Barnes & Noble•Mentor, OH

24d•Onsite

About The Position

A Barnes & Noble Bookseller is an integral member of the bookstore team, welcoming customers, answering questions, and helping readers find books and other products. The role also helps keep the store attractive and running efficiently by maintaining displays, unpacking and shelving deliveries, and operating registers with quick, friendly, professional service. Booksellers are expected to demonstrate reliable attendance, flexibility in responding to store scheduling needs, a positive and dependable approach to work, consideration for colleagues, cheerful customer service, and a willingness to learn. The position requires proficiency with store technology and operational tasks, including merchandising, register operation, receiving and shelving merchandise, finding products with available information tools, supporting the café when needed, and following loss-prevention and de-escalation procedures. The work involves prolonged standing, repetitive bending, lifting, and extensive walking. Booksellers may work at other stores when able and when needed to support the wider Cluster. As their experience grows, Booksellers develop knowledge of books and other store categories, maintain sections and backstock, make recommendations, and support sales initiatives and new releases. With demonstrated mastery of the role’s skills, Booksellers are expected to advance to Senior Bookseller. Employees must comply with company policies and procedures.

Requirements

Maintain reliable and punctual attendance for scheduled shifts.
Be flexible and responsive to store scheduling needs, including filling scheduling gaps when able.
Approach work positively and perform assigned tasks purposefully, energetically, and reliably.
Be supportive and considerate of colleagues and consistently helpful and cheerful with customers.
Show aptitude and willingness to learn new skills and acquire store knowledge.
Use registers, computers, tablets, programs, and other tools comfortably and efficiently.
Perform physical work involving prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help them find appropriate books and other products.
Maintain attractive store presentation, including displays, merchandising, cleanliness, sections, and backstock.
Operate registers quickly, competently, and reliably while providing professional customer service.
Support receiving and unpacking deliveries and shelve merchandise efficiently and accurately.
Use personal and colleague knowledge, BookMaster, and available information tools to locate books and other products.
Support the café team when needed.
Understand and follow loss-prevention procedures and de-escalation techniques; identify theft and seek support for problematic behavior or store issues.
Build knowledge of fiction, nonfiction, and children’s books, as well as other store categories such as educational toys and games, specialty games, hobbies and collectibles, music and movies, and Newsstand.
Make effective book recommendations and share knowledge with customers and colleagues.
Support sales objectives and initiatives, including Our Monthly Picks, Book of the Year, Membership, preorders, key products, and new releases.
Comply with company policies and procedures.