Bookseller - Temporary

Barnes & Noble•Los Gatos, CA

6d•Onsite

About The Position

A Barnes & Noble Bookseller is an integral member of the bookselling team, welcoming customers, answering questions, and helping readers find suitable books and products. The role also supports the day-to-day operation and presentation of the bookstore, including unpacking and shelving deliveries, maintaining attractive displays, and serving customers efficiently and professionally at the register. Booksellers are expected to demonstrate reliable attendance, flexibility when scheduling needs arise, a positive and dependable approach to work, consideration for colleagues, cheerful customer service, and a willingness to learn. They receive training in operational skills such as using store technology, merchandising and maintaining displays, operating registers, receiving and shelving deliveries, locating products, supporting the café team when needed, and following loss prevention and de-escalation procedures. The work involves prolonged standing, repetitive bending, lifting, and extensive walking. Booksellers may also work at other stores when able and when needed to support the wider Cluster. As they gain experience, they build knowledge across books and other store categories, maintain sections and backstock, make customer recommendations, and support sales initiatives and new releases. Booksellers are expected to comply with company policies and procedures and may progress to Senior Bookseller as they develop mastery of the role’s skills.

Requirements

Maintain reliable and punctual attendance for scheduled shifts.
Be flexible and responsive to store scheduling needs, including filling gaps when able.
Approach work positively and perform assigned tasks purposefully, energetically, and reliably.
Be supportive and considerate of colleagues.
Provide cheerful, helpful customer service.
Show aptitude and willingness to learn new skills and knowledge.
Be comfortable and efficient using varied technology, including registers, computers, tablets, programs, and other tools.
Develop and use merchandising skills to maintain store presentation and cleanliness.
Perform physical work involving prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help them find appropriate books and products.
Maintain attractive store presentation, cleanliness, displays, and merchandising across books and other product categories.
Unpack and receive deliveries, then shelve products efficiently and accurately.
Operate registers quickly, reliably, and professionally.
Use registers, computers, tablets, programs, BookMaster, and other available information tools to support store operations and locate products.
Support the café team when needed.
Understand and follow loss prevention procedures and de-escalation techniques; identify theft and seek support for problematic behavior or issues.
Build knowledge of fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and Newsstand products.
Maintain store sections and backstock and make effective product recommendations to customers.
Support sales objectives and initiatives, including Our Monthly Picks, Book of the Year, Membership, preorders, key products, and new releases.
Help colleagues and support other stores in the wider Cluster when able and needed.
Comply with company policies and procedures.

Benefits

Employee discount
Employee Assistance Program (EAP)
Sick pay
Paid time off, including paid maternity and parental leave (for employees scheduled 20 or more hours per week)
Company-paid holidays (for employees scheduled 20 or more hours per week)
Transit benefit (for employees scheduled 20 or more hours per week)
401(k) with company match (for employees scheduled 20 or more hours per week)
Comprehensive medical, dental, and vision benefits (for employees scheduled 30 or more hours per week)
Healthcare and dependent care spending accounts (for employees scheduled 30 or more hours per week)
Disability benefits (for employees scheduled 30 or more hours per week)
Life insurance (for employees scheduled 30 or more hours per week)
Tuition reimbursement (for employees scheduled 30 or more hours per week)