Bookseller - Temporary

Barnes & Noble•Collierville, TN

About The Position

A Bookseller is an integral member of the Barnes & Noble bookselling team, welcoming customers, answering questions, and helping readers find suitable books and other products. The role also supports store operations by maintaining attractive displays, unpacking and shelving deliveries, keeping the store clean and organized, and operating registers to provide quick, professional service. Booksellers are expected to demonstrate reliable attendance, flexibility in responding to store scheduling needs, a positive and energetic approach to assigned work, consideration for colleagues, cheerful customer service, and a willingness to learn. They are trained to use store technology and information tools, maintain book and other merchandise presentations, process sales, support receiving and shelving, assist the café team when needed, and follow loss-prevention and de-escalation procedures. As experience grows, Booksellers build knowledge of books and other product categories, maintain sections and backstock, make recommendations, and support sales initiatives and new releases. The role may involve working in other stores within the wider cluster when able and needed. Booksellers are expected to comply with company policies and procedures and may advance to Senior Bookseller as they develop mastery of the role.

Requirements

Maintain reliable and punctual attendance for scheduled shifts.
Be flexible and responsive to store scheduling needs, including filling scheduling gaps when able.
Bring a positive, willing, energetic, and reliable approach to assigned work.
Be supportive and considerate of colleagues and cheerful and helpful with customers.
Demonstrate aptitude and willingness to learn new skills and knowledge.
Comfortably and efficiently use varied technology, including registers, computers, tablets, programs, and other tools.
Develop merchandising, visual merchandising, register, receiving, shelving, and customer-service competencies.
Perform prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and connect readers with appropriate books and products.
Maintain attractive store presentation, merchandise displays, and cleanliness, including book, gifting, toy, and other product sections.
Unpack and receive deliveries and shelve merchandise accurately and efficiently.
Operate registers to serve customers quickly and reliably.
Use store technology and information tools, including registers, computers, tablets, programs, and BookMaster, to support customer service and store operations.
Find books and other products using personal knowledge, colleagues, BookMaster, and available information tools.
Support the café team when needed.
Follow loss-prevention procedures and de-escalation techniques, identify theft or problematic behavior, and seek support for store issues.
Build knowledge across fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and newsstand products.
Maintain sections and backstock and present books and other products in an interesting and attractive manner.
Make effective book and product recommendations to customers.
Support sales objectives and initiatives, including Monthly Picks, Book of the Year, membership, preorders, key products, and new releases.
Work collaboratively with colleagues and, when able and needed, support other stores in the wider cluster.
Comply with company policies and procedures.