Bookseller - Temporary

Barnes & Noble•Victor, NY

25d

About The Position

A Bookseller is an integral member of the bookselling team and helps make the bookstore a welcoming place for readers and the community. The role includes greeting and assisting customers, answering questions, recommending suitable books and products, maintaining attractive displays, unpacking and shelving deliveries, and operating registers to provide quick, professional service. Booksellers are expected to demonstrate reliable attendance, flexibility in responding to store scheduling needs, a positive and energetic approach to work, consideration for colleagues, cheerful customer service, willingness to learn, and enjoyment of bookselling. The role requires learning operational competencies including using store technology, maintaining merchandise presentation and cleanliness, operating registers, processing deliveries, locating products, supporting the café when needed, and following loss-prevention and de-escalation procedures. Booksellers may support other stores in the wider Cluster when able and needed. As they gain experience, Booksellers build knowledge across books and other store categories, maintain sections and backstock, make recommendations, and help customers. They also support sales objectives and share product knowledge with customers and colleagues. With mastery of the role's skills, Booksellers are expected to advance to Senior Bookseller. Employees must comply with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including filling scheduling gaps when able.
Positive, energetic, purposeful, and reliable approach to assigned work.
Supportive and considerate behavior toward colleagues.
Cheerful, helpful customer service and willingness to go out of one's way to assist customers.
Aptitude and willingness to learn new skills and acquire knowledge.
Comfort using varied technology, including registers, computers, tablets, programs, and other tools.
Ability to perform prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help them find appropriate books and products.
Maintain attractive store presentation and cleanliness, including displays and merchandise sections.
Unpack and receive deliveries and shelve products efficiently and accurately.
Operate registers quickly and reliably while providing professional customer service.
Use registers, computers, tablets, programs, BookMaster, and other information tools effectively.
Maintain book presentation and visual merchandising across gifting, toys, and other product categories.
Support the café team when needed.
Follow loss-prevention procedures and de-escalation techniques; identify theft or problematic behavior and seek support.
Build knowledge of fiction, nonfiction, children's books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and Newsstand products.
Maintain sections and backstock and help customers shop using product knowledge.
Make effective book recommendations and support sales objectives, including Our Monthly Picks, Book of the Year, Membership, preorders, products, and new releases.
Share bookselling and product knowledge with customers and colleagues.
Support other stores in the wider Cluster when able and needed.
Comply with company policies and procedures.