Bookseller - Temporary

Barnes & Noble•Redlands, CA

7d•Onsite

About The Position

A Bookseller is an integral member of the Barnes & Noble bookselling team, welcoming customers, answering questions, and helping readers find books and other products. The role also supports store operations by maintaining attractive displays, unpacking and shelving deliveries, tidying the store, and operating registers to provide professional, friendly service. Booksellers are expected to demonstrate reliable attendance, flexibility when scheduling needs arise, a positive and dependable approach to work, consideration for colleagues, cheerful customer service, willingness to learn, and enthusiasm for bookselling. They receive training in store operations and are expected to develop proficiency in using store technology; merchandising and visual presentation; register operations; receiving, unpacking, and shelving merchandise; locating products; supporting the café when needed; and following loss-prevention and de-escalation procedures. The role involves physical activity, including prolonged standing, repetitive bending, lifting, and extensive walking. Booksellers may work in other stores when able and when needed to support the wider Cluster. As they gain experience, they build knowledge across books and other store categories, maintain sections and backstock, make recommendations, and support sales objectives. With demonstrated mastery of the role’s skills, Booksellers are expected to advance to Senior Bookseller. Employees must comply with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store needs, including availability for shifts across early mornings, late evenings, weekends, and most holidays when scheduled.
A positive, dependable, energetic approach to assigned work.
Consideration for colleagues and a willingness to help the team.
Cheerful, helpful customer-service approach.
Aptitude and willingness to learn new skills and store knowledge.
Comfort and efficiency using varied technology, including registers, computers, tablets, programs, and other tools.
Ability to perform physical work that includes prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help them find appropriate titles and products.
Maintain store presentation, cleanliness, displays, and merchandise sections.
Operate registers efficiently and provide friendly, professional customer service.
Unpack deliveries and shelve merchandise accurately and efficiently.
Use store technology and information tools, including BookMaster, to find products.
Support the café team when needed.
Understand and follow loss-prevention procedures and de-escalation techniques; identify theft or problematic behavior and seek support.
Build knowledge of books and other store categories to maintain sections and backstock and assist customers.
Make book recommendations and support sales objectives, including Monthly Picks, Book of the Year, Membership, and preorders.
Comply with company policies and procedures.
Maintain reliable and punctual attendance, and be flexible and responsive to store scheduling needs when able.
Support colleagues and contribute to the wider Cluster, including working at other stores when able and needed.

Benefits

Employee discount
Employee Assistance Program (EAP)
Sick pay
Paid time off, including paid maternity and parental leave (eligibility varies by scheduled hours)
Company-paid holidays (eligibility varies by scheduled hours)
Transit benefits (eligibility varies by scheduled hours)
401(k) with company match (eligibility varies by scheduled hours)
Comprehensive medical, dental, and vision benefits for employees scheduled 30 or more hours
Healthcare and dependent care spending accounts (eligibility varies by scheduled hours)
Disability benefits (eligibility varies by scheduled hours)
Life insurance (eligibility varies by scheduled hours)
Tuition reimbursement (eligibility varies by scheduled hours)