Bookseller - Temporary

Barnes & Noble•Redlands, CA

11d•$18

About The Position

A Bookseller is an integral member of the bookselling team and helps make the Barnes & Noble bookstore a welcoming place for readers and the community. The role involves greeting and assisting customers, recommending books and products, maintaining attractive and clean store displays, unpacking and shelving deliveries, and operating registers to provide quick, professional service. Booksellers are expected to demonstrate reliable attendance, flexibility to respond to store scheduling needs, a positive and supportive approach to work, willingness to learn, and enthusiasm for bookselling. Booksellers are trained to use store technology and information tools; maintain book, gifting, toy, and other product presentations; operate registers; receive and shelve merchandise; assist customers in finding products; support the café team when needed; and follow loss prevention procedures and de-escalation techniques. They build knowledge across books and other store categories, use that knowledge to maintain sections and backstock, make recommendations, and support sales initiatives. The position requires physical activity, including prolonged standing, repetitive bending, lifting, and extensive walking. Employees may work in other stores when able and when needed to support the wider Cluster. As experience and mastery develop, Booksellers are expected to advance to Senior Bookseller. Employees must comply with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs; the store is open early mornings to late evenings every day, including weekends and most holidays.
Positive, purposeful, energetic, and reliable approach to assigned work.
Supportive and considerate attitude toward colleagues and willingness to help the team.
Cheerful and helpful approach to customers.
Aptitude and willingness to learn new skills and knowledge.
Comfort and efficiency using varied technology, including registers, computers, tablets, programs, and other tools.
Ability to perform physical activity including prolonged standing, repetitive bending, lifting, and a lot of walking.
Willingness to support the café team when needed.
Ability to understand loss prevention procedures and de-escalation techniques.

Responsibilities

Welcome customers, answer questions, help them find appropriate titles and products, and provide cheerful, professional service.
Maintain attractive, clean, and well-organized store displays and merchandise presentations.
Unpack and receive deliveries, and shelve merchandise efficiently and accurately.
Operate registers quickly, competently, and reliably.
Use store technology and information tools, including registers, computers, tablets, programs, and BookMaster, to support store operations and customer service.
Maintain book presentation and cleanliness, as well as visual merchandising in gifting, toys, and other product categories.
Support the café team when needed.
Understand and follow loss prevention procedures and de-escalation techniques; identify theft and seek support for problematic behavior and store issues.
Build knowledge of fiction, nonfiction, children’s books, and other store categories, including educational toys and games, specialty games, hobbies and collectibles, music and movies, and Newsstand.
Use product knowledge to maintain sections and backstock, make recommendations, and help customers with shopping.
Support sales objectives and initiatives, including Our Monthly Picks, Book of the Year, Membership, preorders, key products, and new releases.
Maintain reliable and punctual attendance, fill scheduling gaps when able, and support other stores in the wider Cluster when needed.
Comply with company policies and procedures.